“I've had the earbuds for a week now and the charging case has ceased to charge the right earbud or maybe the right earbud is broken. I've tried the reset 5 times. When only the right bud is in the case the light for charging will go on then off. Help plz”
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I had the same issue. Earbuds needed a firmware update via my phone. Also make sure you are plugging your charging case usb in to a computer, and not a fast charge cell phone charger. Remove both earbuds from the case and leave the case open. Turn the bluetooth off on your phone. Place the earbuds back in the case 1 at a time and wait for each bud to start flashing, close the case, wait a minute and reopen it. Turn the phones bluetooth back on and wait for your earbuds to connect, then click done. Your phone will eventually at some point ask if it is okay to install the firmware update, click yes.
Sorry, there was a problem. Please try again later.I would bring them back to Best buy if you're having that issue.
Sorry, there was a problem. Please try again later.Hey NoizyB, So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty. If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
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