“Is there a certain spot on the earbud that you have to tap? I can't seem to control the earbud even though I've tried repeatedly. So I don't know if I'm not tapping hard enough or too hard, in the wrong spot or if they just don't work.”
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From what i can tell you have to have both earbuds in or the tap doesn't work. But if they are both in you should just tap on the gold part, and just a light tap.
Sorry, there was a problem. Please try again later.Hey mogirl, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty. We want to help you #FINDYOURGO JLab Audio
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