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Questions & Answers

Page Showing 241-260 of 566 questions
  • Questiondoes the charger plug into a standard usb charger?

    Asked by budless.

    • Answer Hey budless, It does indeed, or a wall adapter, provided it's 5v under 2amp. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further info. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionWhy can't I hear music with these ear buds and why is the volume so low when I talk to others

    Asked by Cj.

    • Answer Hey cj, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a replacement under warranty. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionCan you connect any phone to the earbuds like and lg stylo 5

    Asked by Josue.

    • Answer Hey Josue, Provided your phone supports a standard a2dp bt protocol, you'll be just fine. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifics. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionDo they come with their own charger

    Asked by Anonymous.

    • Answer Hey They do indeed. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further info. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionIs noise canceling

    Asked by Emmanuel.

    • Answer Hey Emmanuel They are not equipped with active noise cancelling. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further info and tips. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionCan I listen to You tube pod casts ?

    Asked by Becky.

    • Answer Yes

      Answered by Dawg

  • QuestionWILL THEY WORK ON ALC@TEL

    Asked by GARY.

    • Answer Hey GARY, Provided your device supports the most common bt protocol a2dp, they will be 100% compatible. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifications. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionAre they compatible with Samsung phones

    Asked by me.

    • Answer Hey me, Yes, you'll be just fine. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifications. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • Questionwhat to do if my case isn't charging and isn't charging the ear buds

    Asked by Anonymous.

    • Answer Take em back

      Answered by Barnie07

  • QuestionCan you get both buds delivering sound at the same time so you can listen to stereo music ?

    Asked by Thomas.

    • Answer Yes. One in each ear.

      Answered by Walkaholic

  • QuestionHi is it capadable with the google pixl 3 ? Can I use them with that phone !

    Asked by Jj.

    • Answer Yea, there shouldn't be any problems connecting to your Bluetooth.

      Answered by Joseflores9911

  • QuestionDo these types of bluetooth earphones block out airline engine noise?

    Asked by rsoard.

    • Answer No, it picks up all the sounds.

      Answered by Lac4ev

  • QuestionCan this work with other phones such as LGs or Samsungs?

    Asked by PlsUseCommonSense.

    • Answer Yes my hubby uses them with his Samsung galaxy 8 +

      Answered by Bangelica

  • QuestionAre these waterproof so I can jam out in the shower

    Asked by TRG.

    • Answer I wouldn't do that! I think these are designed to be worn working out but beyond that you'll like wreck these.

      Answered by SouthShore

  • QuestionWhy are my earbuds not charging in the case

    Asked by Greg.

    • Answer You have to charge the case also.

      Answered by Lac4ev

  • QuestionIs international warranty available for this product

    Asked by Anonymous.

    • Answer Every item have a manufacturer’s one year warranty it’s a fact of sending it back to the manufacturer for repairs or exchange but not with Best Buy after 30 days, only to the manufacturer.

      Answered by Tookie

  • QuestionHow long do they play?

    Asked by Moni.

    • Answer Less than 8 hours

      Answered by Ronnie

  • QuestionHow do u charge them

    Asked by Frank.

    • Answer They are charged via USB. The adapter is attached to the case, so all you have to do is plug into a USB port.

      Answered by K4tyde

  • QuestionI was given these earbuds as a gift and they seem to work fine but now my left earbud is not lighting up it's not working at all what do I do

    Asked by Angie.

    • Answer Hey Angie, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit. We want to help you #FINDYOURGO

      Answered by JLab Audio Team

  • QuestionMy raycon earphones won’t work and the box won’t charg I left the left earphone on my bed for 4 days on accident what do I do

    Asked by Jay.

    • Answer Hey Jay, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more info, and get you taken care of under warranty. We want to help you #FINDYOURGO

      Answered by JLab Audio Team