“I barely got it like a week ago and its not charging and im using the cable that came with it and ive tried many other cables. Is there any reason it is not charging?”
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These are not very sweat resistant, so if you are wearing them while you run, they are probably toast.
Sorry, there was a problem. Please try again later.Make sure they're turned off before charging. You also won't be able to use them while they're charging. Watch the little red dot & when it turns blue you should be good to go. Also, make sure you turn them off after you're done using them to retain the charge for a longer period of time. Hope this helps!
Sorry, there was a problem. Please try again later.For some reason a couple of my usb cables don't seem to want to charge my pair. The little blue cable seems to work fine with mine, but I have another usb cable that I need to push in tight until I see the charge light come on. I have a friend who has usb charging ports in his electric outlets, and it will charge my phone, but not these earphones. For some reason I get the best results using the cable that came with the earphones and plugging that into my laptop usb port. Go figure.
Sorry, there was a problem. Please try again later.Take them back to Best Buy or contact the manufacturer. They have a 1 year warranty against manufacturing defects on parts and labor. It sounds like you got one of those.
Sorry, there was a problem. Please try again later.The cable isn't connecting Need replacing
Sorry, there was a problem. Please try again later.No problem with mine
Sorry, there was a problem. Please try again later.Hey alexrivera, So sorry to hear of the charging issues that you have run into with your JBuds Pro Headphones. Sounds like, unfortunately, a bad unit. We do cover these under warranty for two years, and we'd like to get them replaced for you. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of. Thanks, JLab Audio #FINDYOURGO
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