- QuestionAre the specs & description wrong? Or am I missing something? (3 Answers)
I just received my shipped JVC Marshmallow Earbud Headphones (black), Model: HAFX32B. Best Buy's website product description and specifications indicate that this model has a built-in microphone, which is why I purchased it, but it DOES NOT. Also, the description indicates that it comes with an owner's manual, and it DOES NOT; and the product box indicates "Instructions inside," but there are none and no manual. Am I missing something, or are the specs and description wrong?Answers
Hi, Thank you for writing to us. First of all, I would like to apologize for the miscommunication. The HA-FX32 does not have a microphone or a volume control, and we are working with the retailer to correct the website. The instructions are inside, but they are printed on the inside of the actual packaging. We also need to communicate that better. We would like to offer you a solution. I have arrange for our customer care team to help you. Please contact them using this e-mail: email@example.com. Again, thank you for bringing this to our attention.
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