Questions & Answers

Q: QuestionIs the reservoir tank actually connected and provide water directly to the machine? If it is, does it function for both the pods and the brew?

Asked 4 years ago by Hamilton.

• A:Answer Yes, the reservoir tank feeds both full pot or K Cup usage. Just keep the reservoir full

  Answered 4 years ago by CoffeePot

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Q: Questioncan it be single serve programmable because i got the duo and i cannot program the kcup side, only the carafe side :(

Asked 4 years ago by Anonymous.

• A:Answer Yes, the K-Duo Plus coffee maker allows you to program the carafe to brew at a specific time up to 24 hours in advance. Hope this is helpful!

  Answered 4 years ago by Keurig Care

  
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Q: QuestionWhat is the footprint of the machine without the water reservoi attached? What is the footprint of the machine with the water reservoir attached? The only dimension given is 14.5 inches tall with cover down and somewhat over 17 inches with the KCup open

Asked 4 years ago by TxJune.

• A:Answer Thank you for your question. The dimensions of the K-Duo Plus are 14.19H x 7.68W x15.88D with the water reservoir positioned in the back, and 14.19H x 8.2W x 11.7D with the water reservoir positioned on the side. We hope this helps!

  Answered 4 years ago by Keurig Care

  
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Q: QuestionPlease explain the following answer. Also, be sure to run a rinse cycle after the single cup and replace that amount of water as well. What has to be rinsed after a single cup is made?

Asked 4 years ago by Louise.

• A:Answer If you plan on brewing a cup of tea or coco after brewing a cup of coffee you should run a rinse cycle to eliminate the possibility of having a hint of coffee flavor. Also after running any type of cleaning solution through the system.

  Answered 3 years ago by MrArtVerified Purchase

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Q: QuestionI have the keurig duo and it will not descale. This is my third one since Christmas and each one has the same problem. I have called and other than sending me a new one no one can tell me why they do not descale. They only go about 3 weeks

Asked 4 years ago by Susan.

Q: QuestionI noticed the Led screen will show time and will say add water. Will it show descale when it’s time?

Asked 4 years ago by HLV.

• A:Answer Quote from the owners manual (Available in .PDF format) at Keurig support tab.: "Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer. Scale is nontoxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3-6 months helps maintain the heating element, and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often."

  Answered 4 years ago by Domino22443

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Q: QuestionAs a safety feature does it turn off automatically after a certain amount of time? If so how long before it does?

Asked 4 years ago by Safety.

• A:Answer Thanks for your question! The K-Duo Plus coffee maker powers off 5 minutes after your last brew. We hope this helps!

  Answered 4 years ago by Keurig Care

  
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Q: QuestionShould you remove the brewing filter and holder when using only pods?

Asked 4 years ago by Paul.

• A:Answer I personally do not see the need to remove it I can make the pods and I don’t see the brewing filter getting wet by it or the machine not acting accordingly. I guess I might have to re-answer this question when I try it and see if there’s a difference for myself. I won’t unless it needs to be removed. I don’t think it needs to because I have left it and my machine works get.

  Answered 4 years ago by SylviaVerified Purchase

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Q: QuestionWhere does the reservoir for the water go? Left right back or any?

Asked 4 years ago by Lisa.

• A:Answer It can go on the left side, right side, or in the back. It’s a very nice feature.

  Answered 4 years ago by RonArenaVerified Purchase

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Q: QuestionDoes this have the ability brew a STRONG pot of coffee? Most coffee makers can not brew a strong pot.

Asked 4 years ago by Jdog.

• A:Answer Yes it can brew a strong pot of coffee.it has the strong button that slows the water flow to allow the strength to be increased.

  Answered 4 years ago by RadRobVerified Purchase

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Q: QuestionCan distilled water be used to brew? And what are the cleaning instructions, to keep machine functioning well for years.

Asked 4 years ago by JoS.

• A:Answer https://support.keurig.com/SearchResult?q1=Video

  Answered 4 years ago by Domino22443

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Q: QuestionCoffee is luke warm. Have to put it in microwave to heat it for consumption. Bummer. How can I set the device to heat the coffee?

Asked 4 years ago by Happygolucky.

• A:Answer That's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.

  Answered 4 years ago by Keurig Care

  
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Q: QuestionI use the pot on all my coffee selections. I put the selection on pot/then I push 12 cups and then brew. The pot does not fill completely full.The pot fills up three quarters full. Why doesn’t the pot fill up.

Asked 4 years ago by Anonymous.

• A:Answer This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!

  Answered 4 years ago by Keurig Care

  
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Q: QuestionHow deep is the footprint if reservoir is attached to the back?

Asked 4 years ago by Vik.

• A:Answer Thanks for your question! The K-Duo Plus dimensions with the water tank in rear are: 14.19"H x 7.68"W x 15.88"D

  Answered 4 years ago by Keurig Care

  
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Q: Questiondoes this unit grind whole beans ???

Asked 4 years ago by jimmytoucan.

• A:Answer This machine does not grind it takes K cups and ground coffee for brewing a pot.

  Answered 4 years ago by EdwardVerified Purchase

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Q: QuestionWhere can I find a carafe replacement? My handle broke and I have been unable to find a replacement.

Asked 4 years ago by Chona.

• A:Answer We are sorry to hear this. Our Customer Service team can assist. Give them a call at 866-901-2739.

  Answered 4 years ago by Keurig Care

  
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Q: Questiondoes the used pod have 5 holes on top like or only one.

Asked 4 years ago by duky.

• A:Answer Only one hole at the top is seen when we take it out. Hope this helps.

  Answered 4 years ago by KDiazVerified Purchase

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Q: QuestionCan this be used for ice coffee?

Asked 4 years ago by Chelsea.

• A:Answer Thanks for your question. Our Coffee Makers do not dispense cold beverages however, Keurig makes brewing over ice easy! You can use any of your favorite pods. Here are directions: fill a 16-oz cup with ice and place under brewer (do not use glass), choose the 6-oz. or 8-oz. option on your coffee maker, brew directly over ice, stir, and enjoy! We hope this information is helpful!

  Answered 4 years ago by Keurig Care

  
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Q: Questionwhat is the warming plate made of and how quickly will it rust?

Asked 5 years ago by norust.

• A:Answer There is no warming plate and it doesn't stay hot very long.

  Answered 4 years ago by Slim65

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