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Thanks for your question. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the 12oz button to start the descaling process. Once the descale process is complete, the DESCALE notification should turn off automatically. We have the complete Use and Care Guide for your brewer, along with other helpful articles and videos available. If you ever need any assistance, you can also reach out to our Consumer Care team directly at 866-901-2739. We are here to help!
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