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Hello RM, here is a copy of the use and care guide which should answer all of your questions moving forward. https://www.kitchenaid.com/content/dam/global/documents/201504/owners-manual-W10768783-RevB.pdf
Sorry, there was a problem. Please try again later.I purchased my refrigerator about 2 months ago and it has been perfect as far as temperature. It should come factory preset but, if for some reason, the preset has been changed. The owners manual has a section that explains how to lower the temperature via the display on the front of the refrigerator. I tested it out and it was quite easy. Perhaps somehow your unit arrived and somebody had tampered with the factory preset temperature. I have no trouble at all getting very cool water out of mine. If you have trouble I would just call Best Buy and get a new unit. If it is brand new and it is not producing cool water and it isn't a temperature control issue the manufacturer should have a warranty and replace (or fix it) for you. Sorry you've had such a tough time. My unit has performed very well. Best regards. Sean
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