“Is this product new or refurbished? I purchased this but there's some type of cream in the seams of the machine.”

1-3 of 3 Answers

• What you are seeing is probably some sort of wax/grease to make sure the unit does not rust during transit or while sitting in warehouse/department store

  Answered by Ktoso15 3 years ago

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• Hi Cocoa, Thank you for providing feedback on your Classic Stand Mixer. We are sorry to learn of this issue. Please contact KitchenAid directly at 1-800-541-6390 for further assistance.

  Answered by KitchenAidTeam 5 years ago

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• My KitchenAide was purchased new and I didn't notice anything in the seam of my machine.

  Answered by Kathy 5 years ago

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