“I ordered myKwikset SmartCode 914 from Best Buy. Easy install. However, I have difficulty pairing it with my xfinity home security system. It gives me a communication failure error. Contacted xfinity and they tell me the lock is broken. What should I do?”
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Please make sure your lock speaks Zigbee. The model number on the interior side next to the RF card should read Model 450201.
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