Questions & Answers

Q: QuestionIs this website a scam https://lectricebikes.com/products/xp-step-thru-white-long-range

Asked 1 month ago by Jake.

• A:Answer Hi Jake, no that looks like our website. The XP Step-Thru in Stratus White Long-Range is one of our bike models.

  Answered 1 month ago by Lectric eBikes Support

  
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Q: QuestionAs a Best Buy total member, will you take a return or fix a problem with the Lectric XP4 in store versus waiting on the manufacturer to deal with it...as is the case for a regular customer?

Asked 2 months ago by XP4Purchase.

• A:Answer I would rather deal with the store but they have no returns so I've been dealing with lectric directly

  Answered 1 month ago by HarlemboyjayVerified Purchase

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Q: QuestionWhat is the maximum incline angle for electric only?

Asked 2 months ago by BrandonD.

• A:Answer Not sure exactly but I live next to a very large hill,. It is over two blocks long. I could not believe how great it can climb throttle only. I does 18 or 19 mph. If you pedal it’s like 23 or 24 mph.

  Answered 2 months ago by AnonymousVerified Purchase

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Q: QuestionIs there a warranty on this bike?

Asked 3 months ago by Cindy.

This question was asked about the related product: Lectric eBikes - XP4 750 Step-Thru Foldable Long-Range eBike (Max 85mi/28mph) + LevelUp Rack/Seat Post/Elite Headlight/Lock/Phone Mount - Raindrop Blue

• A:Answer Hello Cindy, All of our eBikes, including the XP4, come with a 1-year limited manufacturer's warranty that begins the day you receive your bike. You can find the full details of what is covered here: https://lectricebikes.com/pages/lectric-ebikes-manufacturers-warranty Since you purchased your bike through Best Buy, we’d love to help you get that warranty activated! Please reach out to our support team at contact@lectricebikes.com or give us a call at (602) 715-0907. Just let us know you bought your Lectric bike from Best Buy, and we’ll help you from there!

  Answered 3 months ago by Lectric eBikes Support

  
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Q: QuestionWhat is the return policy on this bike? Can I return to store if there are any issues?

Asked 4 months ago by SJ.

• A:Answer no, I was told that returns are handled by lectric directly and best buy does not do returns on ebikes

  Answered 3 months ago by DwayneDVerified Purchase

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Q: QuestionI just received my 740 bike and returned from a ride with a nail in the rear tire. How should I fix it?

Asked 4 months ago by paul.

• A:Answer remove the tire, patch or replace tube, after repairing use flatout in the tubes, I use that with inserts and I've never had a flat since .

  Answered 3 months ago by DwayneD

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Q: QuestionLectric XP4 Cyber week deals available? Do you honor the $450 First Time Buyer Colorado discount? Free or reduced $ Accessories Fast Charger Level Up Rack Elite Headlight Suspension Seat Post Bike Lock Phone Mount Bottle Holder $17 Cargo Pkg $100

Asked 7 months ago by Postman.

• A:Answer Hey there! We suggest contacting your local Best Buy to confirm if they are participating in the tax rebate. The accessories available with the bike at Best Buy vary, so it's best to inquire with them about the current promotion.

  Answered 7 months ago by Lectric eBikes Support

  
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Q: QuestionHello! When will the Raindrop Blue be in stock again?

Asked 8 months ago by J.

This question was asked about the related product: Lectric eBikes - XP4 750 Step-Thru Foldable Long-Range eBike (Max 85mi/28mph) + LevelUp Rack/Seat Post/Elite Headlight/Lock/Phone Mount - Raindrop Blue

• A:Answer Hey there! We currently don't have any eta as to when this model will be back in stock. Thank you.

  Answered 7 months ago by Lectric eBikes Support

  
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Q: QuestionWill BestBuy unbox it and have it fully assembled, good to go for me? I have bought bikes from Dicks before and they do it well that way. Just want to confirm.

Asked 10 months ago by Contactrgs.

• A:Answer The Bike is only folded in the box. The only actual assembly is sliding seat into post and clicking peddles on. The rest of bike just unfolds and you lock the clamp down. Zero tools required. Then you will need to add air to the tires. Best Buy does not do returns for e-bikes, doubt they will assemble it, which this bike does not need.

  Answered 8 months ago by JinOHVerified Purchase

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Q: QuestionHow can I make it faster

Asked 11 months ago by Anonymous.

This question was asked about the related product: Lectric eBikes - XP4 750 Step-Thru Foldable Long-Range eBike (Max 85mi./28mph) + LevelUp Rack/Comfort Seat/Seat Post/Elite Headlight/Lock - Stratus White

• A:Answer Great question! You can change your bike from Class 2 to Class 3 by following the steps on page 21 of your user manual. Here’s a quick walkthrough: - Press and hold the up and down arrows on your control pad at the same time until the screen shows “P1.” - Tap the power button to scroll through the settings until you reach “P08.” - Use the up/down arrows to change the value from 32 to 100. - Press and hold the up and down arrows again to return to the main screen. - Hold the M button to power off the bike and save your changes. Just a heads up, the throttle will still cap at 20 MPH. To reach up to 28 MPH, you'll need to be in Pedal Assist Level 5. Let us know if you need help with anything else!

  Answered 11 months ago by Lectric eBikes Support

  
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Q: QuestionI’m ready to buy the XP4 750, but I was wondering if there is any advantage buying directly from Lectric or buying from Best Buy? From Delaware, I save over $80 in taxes, plus I can stretch my payments interest free for 18 months.

Asked 11 months ago by Buying.

• A:Answer Does this bike still come with the LevelupRack, Comfort seat and post, Elite Headlight, and lock shown in picture.

  Answered 11 months ago by Options

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Q: QuestionTo what extent does this bike come assembled?

Asked 11 months ago by Jacheart.

• A:Answer Hey there, Jacheart! The XP4 does come fully assembled and in the folded position!

  Answered 11 months ago by Lectric eBikes Support

  
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Q: Question(Lectric eBikes - XP4 750) I need to know the LENGTH and HEIGHT. I have a small bike shed that I need to see if this fits in it.

Asked 11 months ago by Anonymous.

• A:Answer Hey there! I have attached the dimensions for the XP4 750 here for you: 66"L x 18.5"W x 47"H

  Answered 11 months ago by Lectric eBikes Support

  
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Q: QuestionWeight capacity?

Asked 11 months ago by Lin.

• A:Answer Hey there! The XP4 750 total rider payload is 330lbs! Let us know if you have any other questions.

  Answered 11 months ago by Lectric eBikes Support

  
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Q: QuestionDo you have tricycle models? For the electric bikes?

Asked 11 months ago by Anonymous.

• A:Answer Hey there! Yes, we do but that model is only available for purchase on our main website, not through Best Buy.

  Answered 11 months ago by Lectric eBikes Support

  
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Q: QuestionWhat is the return policy?

Asked 3 weeks ago by Return.

• A:Answer Hey there! We would recommend reaching out to Best Buy directly for their return policy!

  Answered 2 weeks ago by Lectric eBikes Support

  
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