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On the edge of the cd/dvd door Left side, you may have to gently pry/ help it with your finger nail, while you press the V- underlined. You may have a cd/dvd that is stuck or there are times the door is jammed, by the shipping. If this little trick doesn't work you may have bigger problems and suggest you have a pro look at it. I hope this helps!
Sorry, there was a problem. Please try again later.That is the correct button. Be sure the system is turned on, the door won't open if the system is not powered up. If the system is powered on and the door still doesn't open when you push the open button, there is a small pin hole above the open button. With a pin, push this unlock button to manually open the door. Again, the system must be powered up.
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