Questions & Answers

Q: QuestionDoes this device come with a stylus pen?

Asked 1 year ago by JustElectro1.

• A:Answer I purchased mine as a refurbished unit, and it did not come with a stylus pen.

  Answered 1 year ago by JonathanZVerified Purchase

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Q: QuestionWARRANTY ON THIS ITEM???

Asked 1 year ago by MADAN.

• A:Answer Hello, MADAN. Thank you for your question. This Flex 7 is listed as having a 1-year manufacturer warranty, and it is eligible for coverage with Best Buy's protection and support services.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionWhat type of screen is this laptop? I want the screen to have a wide viewing angle. This means you don't have to look directly at it to get the clearest view

Asked 1 year ago by TAVV.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the product specifications reference (PSREF), the Lenovo Flex 7 model 82Y20001US has a display with the following specifications: 14" 2.2K (2240x1400) IPS 300nits Glossy, 100% sRGB, 60Hz, TÜV Low Blue Light, Glass, 10-point Multi-touch, Viewing Angle (L/R/U/D): 85°/85°/85°/85°. For further information, check the PSREF: https://psref.lenovo.com/WDProduct/Lenovo/Lenovo_Flex_7_14IRU8 For detailed information about the Intel® Core™ i7-1355U processor, visit: https://ark.intel.com/content/www/us/en/ark/products/232160/intel-core-i7-1355u-processor-12m-cache-up-to-5-00-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionWhat digital pen model is compatible with this laptop?

Asked 1 year ago by Erik.

• A:Answer According to the Best Buy chat agent : NONE

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Questiondoes this model currently have the overheating issue?

Asked 1 year ago by rosel.

• A:Answer Hello, rosel. This specific device has no known overheating issue. The Flex 7 line features advanced cooling features with Smart Power, allowing users to adjust performance and thermal profile easily using the keyboard shortcut Fn + Q.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionCan I get a second TB of storage added to this laptop? How much would it cost?

Asked 1 year ago by BeamMeUp.

• A:Answer Hello, BeamMeUp. In short, unfortunately, no. This model has one storage slot that is used by the preinstalled 1TB M.2, which is the storage maximum capacity (at the time of its creation) for this model.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionIs the charge connection usb c compatible

Asked 1 year ago by Bill.

• A:Answer Hello, Bill. Yes, as a matter of fact, this model charges using USB-C exclusively. Its included power adapter is a USB-C 65W.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: Questionsince it's a refurbish device..... own by someone else previously..... how secure it is ? does it has been hack? install virus? how can be sure we are safe and our data, credit cards and personal info its not at risk ????

Asked 1 year ago by Vito.

Q: QuestionWhat does refurbishment mean for laptops? What was the scope of work done and how is quality insured on this vs a new laptop?

Asked 1 year ago by QueenD.

Q: QuestionHello, How do we understand the condition of this laptop? Is it like new or in some other kind of condition? There is no information on the page about it. I'd be happy if you can clarify.

Asked 1 year ago by Jack.

• A:Answer Hello, Jack. Thank you for your question. To clarify, as in the product listing, this model is a refurbished unit.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionCan you upgrade the the ream memories from 16g to 32g or higher?

Asked 1 year ago by BigKO.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the product specifications reference (PSREF), the Lenovo Flex 7 model 82Y20001US comes with 16 GB of not upgradable soldered LPDDR4x-4266 memory. For further information, check the PSREF: https://psref.lenovo.com/Detail/Lenovo_Flex_7_14IRU8?M=82Y20001US For detailed information about the Intel® Core™ i7-1355U processor, visit: https://ark.intel.com/content/www/us/en/ark/products/232160/intel-core-i7-1355u-processor-12m-cache-up-to-5-00-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionPLEASE ANSWER ABOUR BATTERY LIFE ie RESIDUAL PERCENTAGE OF BTTERY POWER

Asked 1 year ago by MADAN.

• A:Answer Hello, MADAN. The battery health of this specific refurbished device is not something that we are privy to, however, this model may feature a 1-year sealed battery warranty that may be of use to replace the internal battery should it be necessary. This can be configured and potentially extended in the Lenovo Vantage application that is preinstalled on the device.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionHow much battery life can I expect from a refurbished model? Greater than 80% of the original battery life?

Asked 1 year ago by Zeke.

• A:Answer Hello, Zeke. The battery health of this specific refurbished device is not something that we are privy to, however, this model may feature a 1-year sealed battery warranty that may be of use to replace the internal battery should it be necessary. This can be configured and potentially extended in the Lenovo Vantage application that is preinstalled on the device.

  Answered 1 year ago by Lenovo Product Expert

  
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