Questions & Answers

Q: QuestionCan I use my photoshop adobe programs

Asked 9 months ago by Anonymous.

• A:Answer Hey, thanks for your inquiry. Certain Adobe programs are made for devices like the Duet 3 Chromebook, like Photoshop Express. For the widest range of function, you may find success running the web app versions of the Adobe apps that are available. Here's a link to learn more: https://blog.adobe.com/en/publish/2023/10/02/adobe-express-photoshop-google-chromebook-plus

  Answered 9 months ago by Lenovo Product Expert

  
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Q: QuestionIs Microsoft included or do I need to purchase separately?

Asked 10 months ago by AmyStar.

• A:Answer Hi AmyStar. This Duet 3 Chromebook uses G-Suite for office type programs like Docs, Slides, Sheets, and more. Most G-Suite apps are preinstalled on Chromebooks and are compatible with Microsoft Office programs. If you currently have a Microsoft Office 365 subscription, you can access that existing account and use the available apps through with your Chromebook. You can learn more here (https://support.microsoft.com/en-gb/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad#:~:text=Open%20the%20browser%20on%20your,with%20your%20Microsoft%20365%20subscription.), at this Microsoft Support webpage.

  Answered 10 months ago by Lenovo Product Expert

  
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Q: QuestionIs this Lenovo computer as good as a comparable Samsung?

Asked 10 months ago by Beaver.

Q: QuestionWould this be a good computer for college? I don't want a bulky and heavy computer. I just want one that gets the job done but that won't give me problems with files and stuff.

Asked 1 year ago by Kaka.

• A:Answer Yes it would work just perfect for that

  Answered 10 months ago by CodySVerified Purchase

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Q: QuestionHello, my Chromebook came with every accessory except for the pen, a.k.a. Stylus. Is there anything I can do to have it replaced?

Asked 1 year ago by JJTech.

• A:Answer it doesn't come with the pen, but you can buy it seperately

  Answered 11 months ago by NatpVerified Purchase

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Q: QuestionCan you connect headphones or wireless ear buds to it?

Asked 1 year ago by Perfectreplacement.

• A:Answer Hey, you can connect wired headphones via a USB-C to 3.5mm adapter or use wireless, Bluetooth headphones.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: Questioncan you use regular usb mouse with it?

Asked 1 year ago by Drew28.

• A:Answer Hey, drew, yes, you should be able to use a wired USB mouse, but you will need a USB-C to USB-A adapter to connect the mouse. You can also use a mouse with Bluetooth built in so you can connect directly to the Duet 3 without any cables.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionHow do I get the touch screen to work.just received it

Asked 1 year ago by Chrisb.

• A:Answer Hey, Chrisb. It should work right out of the box. Here's a link to a Google Support webpage (https://support.google.com/chromebook/answer/2766492?hl=en) with info on how to utilize the touchscreen and troubleshooting steps at the bottom of the page. If you need assistance, please feel free to contact Lenovo Support online or over the phone.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionDoes this have a camera for video conference calls?

Asked 1 year ago by Anonymous.

• A:Answer Hey there, thank you for your question. Yes, it does feature a 5MP front camera and an 8MP rear camera.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionDoes it come with antivirus or have to subscribe and install it separately?

Asked 1 year ago by MB.

• A:Answer Hey, MB. Every Chromebook comes with security built-in and as of now you can expect the Duet 3 to get security and automatic updates until June 2031.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionDoes this come with the stand shown in the image?

Asked 1 year ago by JadeM.

• A:Answer Hey, thank you for your question. Yes, it does come with the stand and keyboard.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionDoes it includes subscription to Google workspace and Gemini?

Asked 1 year ago by GC.

• A:Answer Hey, GC. While there is not a subscription to these services included, users can still utilize the two outside of what their subscriptions offer.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionCan a lockdown browser work on this laptop because I need to use it for exams? My professor was saying lockdown browser doesn’t work on Chromebook and I wasn’t too sure why.

Asked 1 year ago by Mistyluz33.

• A:Answer Hi, Mistyluz33. It should work with LockDown Browser based off this site (https://support.respondus.com/hc/en-us/articles/4409607170459-What-are-the-computer-requirements-for-installations-of-Respondus-LockDown-Browser). There is more information that can be accessed in the ChromeOS section of the previously linked/embedded webpage.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionDo I have to have virus protection installed?

Asked 1 year ago by KatalinS.

• A:Answer No you don’t. I got the free 3 months with my purchase but I haven’t installed it and had it for a month so far and I don’t plan to install.

  Answered 1 year ago by JudyMVerified Purchase

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Q: QuestionWhat apps are installed?

Asked 1 year ago by Anonymous.

• A:Answer Hey, thank you for your question. There are a number of applications preinstalled, from integral system applications to productivity applications the Google Suite. Certain preinstalled apps can be uninstalled should you not want them.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionHow do I find the caps lock button?

Asked 1 year ago by Anonymous.

• A:Answer press the Launcher key (on my keyboard it is just above the shift key) then the Alt key

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan Microsoft office programs such as Word and Excel be used?

Asked 1 year ago by Anonymous.

• A:Answer Hi, thank you for your question. Office applications can be accessed through the Microsoft 365 application, available in the Google Play Store, and accessible for users subscribed to Microsoft (Office) 365.

  Answered 1 year ago by Lenovo Product Expert

  
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Q: QuestionHow long does it take to recharge fully after the battery has been fully depleted, and how long does a charge usually last?

Asked 1 year ago by BBBB.

• A:Answer Very quick

  Answered 11 months ago by EddiemLVerified Purchase

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Q: QuestionI’m trying to find a better case then what it comes with for my kid. Is there anything that fits this!? Having a hard time to find a case that accommodates a snap on keyboard.

Asked 1 year ago by Morgan.

• A:Answer Hello, Morgan. Unfortunately, we do not offer any case options to encompass the tablet and keyboard. A sleeve option for travel when the device is not in use could be a short-term solution.

  Answered 1 year ago by Lenovo Product Expert

  
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