“I have this same laptop and out of no where the touch screen stopped working what should I do to fix it?”
Answer This Question
1-2 of 2 Answers
If the computer is new I would check about warranties or ask Geek Squad for advice.
Sorry, there was a problem. Please try again later.It is possible this is due to a recent Windows 10 update that also requires a separate update of the BIOS files and drivers on the computer. You can easily check this by scanning the device with the Lenovo Utility software installed on the device. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. For 2018, Lenovo retained its place for a second year as the best laptop vendor: https://www.laptopmag.com/articles/laptop-brand-ratings
Sorry, there was a problem. Please try again later.