“I just got my laptop 3 weeks ago. My cursor disappeared yesterday. I restarted the computer and it is still missing today. Is this normal for this laptop? How do I fix it?”
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We are sorry to hear that you are having issues with the cursor showing on the screen of your Lenovo Yoga 7i-15. This does happen from time to time due to software updates/conflicts. First, using the touchscreen to navigate, be sure you have the latest version of Windows 10 on the computer. Then update all of the BIOS files and drivers including those drivers controlling the touchpad/cursor, up to that latest version of Windows 10. By using the touchscreen on your Yoga 7i-15, you can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. After updating the BIOS files and drivers, restart your Yoga 7i-15 and check to see if the cursor has returned. If not, now try these troubleshooting tips, one by one until the problem is solved: https://windowsreport.com/mouse-cursor-disappeared-windows-10/. If the issue still continues, we recommend you contact Lenovo Tech Support for additional help. Let the technician assisting you know the steps you have already taken to speed things along: 877-453-6686.
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