“My laptop had to be sent to your repair center twice in less than six months. Obviously, a lemon. What will you do to ensure future satisfaction? As of now I have zero confidence in your products or service.”
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Hey, We're sorry to hear that your wife has run into these issues. We understand your concern. We strive to provide the best experience possible, and we apologize that this hasn't been the case for you, along with losing your confidence in our products and services. When systems are sent in for service, our Customer Care teams funnel the information to our quality teams to compile data, looking for correlations and resolving any widespread issues with our systems. Providing quality systems is a pillar of our brand, and to help ensure your satisfaction, these statements, along with the fact that we will be here to support you every step of the way, are steps that we hope you will take to build confidence in us again. Please feel free to reach out to us with any other questions!
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