“Computer is less than 2 y/o and BARELY used. Blue screen appeared. Prompted to turn it off and now it wont turn on. Right before this happened I plugged the charger into the USB port. Battery is basically new, so it cant be that. Backlights turn on. Help!”
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I have the same issue after 1 year and 10 months.... I just leave it rested I tried to turn on the next day (I used my laptop everyday/3hours a day)
Sorry, there was a problem. Please try again later.We are sorry to hear that you are having issues with your Lenovo Yoga 920-14. It sounds like when you turned on your Yoga 920-14 it updated Windows 10. The problem you are experiencing indicates issues with the update completing correctly. Resetting Windows 10 back to original factory settings may fix this issue. This system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the power button on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.
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