A:AnswerHi, Steve, Lexie OTC hearing aids are only sold in pairs. Please contact our team of Lexie Experts® for more information. They are available Monday to Sunday, 9 am to 8 pm EST, at (800) 499-1336.
A:AnswerI’m not sure about “transferring sound”, but using the app, you can independently adjust the volume in each ear. So you can increase volume in the bad ear without increasing it in the good ear.
A:AnswerHi, Bob, thank you for your question. If your hearing falls in the mild to moderate hearing loss range then our devices can be adjusted to better suit your needs.
For any inquiries or questions you may have, please reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to gladly assist you.
A:AnswerHi, Puttmeister, the lifespan of your hearing aids is dependent on many factors such as how you take care of them, how often you clean them, etc. No estimate can be given for how long they will last, it differs from person to person.
A:AnswerHi, Will, our Lexie B2 Self-fitting OTC hearing aids Powered by Bose can survive very light exposure to moisture such as rain and sweat. However, we recommend you keep the hearing aids dry and protected from prolonged exposure. Should you suspect moisture exposure and/or damage, we recommend you place your hearing aids (remove batteries) in a small air-tight container with drying crystals for a minimum of 24 hours to a maximum period of up to 72 hours before resuming use. Prolonged exposure to moisture may damage the hearing aids.
A:AnswerHi Jean, our Lexie hearing aids are only compatible with Android and iOS. We also don't provide support for China. Our app support is only for the US market.
A:AnswerHi, Jean, our Lexie hearing aids are only compatible with Android and iOS. We also don't provide support for China. Our app support is only for the US market.
A:AnswerHi, Eveabq, the Lexie B2 Self-fitting OTC hearing aids Powered by Bose are compatible with iOS version 13 Plus. You can also visit the Apple website to check if your hearing aids are compatible with your iPhone and read more detailed instructions on connecting your devices.
A:AnswerTo set up your Lexie B2 Self-fitting OTC hearing aids Powered by Bose you will need a smartphone to help you in the process. You can however borrow a family member's smartphone to do so. The volume can be adjusted on the hearing aid itself, but for more features like the environment setting, treble and bass, etc., you will need to control that via the Lexie app. If you have any questions, please contact our support team at (800) 499-1336 or email [email protected].
A:AnswerHi, marshall, the Lexie B2 self-fitting OTC hearing aids Powered by Bose do not require to be charged overnight. It takes around 3 hours to fully charge the hearing aids, so you can have them in the charger for a few hours and then dry them or the other way around. A couple of hours per day should be sufficient.
A:AnswerHi, Jean, you can control and adjust the volume directly on your hearing aids or choose to adjust the volume by using your Lexie app on your smartphone.
