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Hi there, Carri. Thank you for sharing your experience with us regarding your LG LP1419IVSM portable air conditioner. We understand your situation and are here to help. Based on our official LG resources, this model is designed solely for cooling and dehumidification and does not include a heating function. As a troubleshooting step, please double-check that your unit is set to the proper cooling mode on your remote control to ensure it’s operating as expected. https://www.lg.com/us/air-conditioners/lg-lp1419ivsm-portable-air-conditioner#pdp_specs For further personalized assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore additional solutions with you. We appreciate your patience. —Renzo
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