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Thank you for reaching us regarding LG Soundbar (S40T) model. If you encounter issues, follow these simple steps: 1. Reset your TV: Sometimes, a simple reset can resolve issues. After resetting, check if the problem still occurs. 2. Check your volume: Ensure the volume is not muted or set too low. Press the MUTING button or increase the volume using VOL + to ensure sound is not muted. 3. Set speakers to TV: In the sound settings, select "TV Speakers" instead of "Audio System" to ensure sound is output correctly. 4. HDMI connection issue?: Try connecting the soundbar to a different HDMI port on the TV to see if the issue is with the port or the soundbar itself. 5. Optical cable as an alternative: If HDMI connection issues persist, try using an optical cable to connect the soundbar to the TV for an alternative audio connection method. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-S40T.DUSALLK. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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