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Mine did not have the film but it was supposedly an opened box although everything was still packed securely and had to be extracted from the packing.
Sorry, there was a problem. Please try again later.Thank you for your interest in the LG Monitor (27LQ625S-PU) model. It is common for electronic devices, including TVs, to come with a protective film on the screen that needs to be removed. If issue persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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