“I just purchased this monitor, but even when turned off it still appears as 'available' within Windows. This has not happened with any other monitor. If I unplug the power it will show as off. Should I exchange/return it or is this a 'feature'?”
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Hi there, Brent! Thank you for sharing your experience with the 27UP600-W.AUM monitor. What you're describing can sometimes occur with monitors that have power-saving features. Even when turned off, they may still be recognized by Windows as "available" due to their design. To troubleshoot, you can try checking the monitor settings in the on-screen display menu to see if there’s a power-saving mode you can adjust. If the monitor’s performance meets your expectations otherwise and you’re comfortable with this behavior, it may not be necessary to return it. However, if this is bothersome or if you notice other issues, exchanging or returning it could be a good option. If you have any more questions or need further assistance, please don’t hesitate to send us a private message on Social Media @LGUSSupport. Our team is here to help you find the best solution for your needs. We appreciate your patience! —Avril
Sorry, there was a problem. Please try again later.To my knowledge, I have no issues
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