A:AnswerLet's see if we can get that taken care of for you. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
A:AnswerHello KathyJo. The brackets that secure the ENERGY STAR® Qualified LG 4.5 cu. ft. Ultra Large Smart wi-fi Enabled Front Load Washer, Model # WM3700HVA to the LG Laundry Pedestals are to ensure that the machine does not move or fall off where it could cause damage to your property or cause personal injury...^IFV
A:AnswerYes, the WDP3 pedestal has the same width as the WDP4 pedestal and are designed for compatibility with select 27" front load washing machines. ^CP
A:AnswerInformation on how to set up your pedestal can be found on the following help article: https://www.lg.com/us/support/product-help/CT00000305-1337782967266-others If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport Facebook https://www.facebook.com/LGUSA/ ^CP
A:AnswerThe instruction booklet indicates that the dryer (when installed in a garage) needs to be 18" above the floor, how does LG expect you to do that if you can't use a pedestal
A:AnswerThe LG XL Front Load Stackable Washing Machine with 7 Washing Programs, Model # WM2277H* has the width as the ENERGY STAR® Qualified LG 4.5 cu. ft. Ultra Large Capacity TurboWash® Washer, Model # WM3770H*A but does not have the same depth so the LG Laundry Pedestal that you used for the WM2277H* so it might not fit. Please contact our Support Center at (800) 243-0000 for verification...^IFV
A:AnswerBeing a 27" model, you should be able to use any of the 27" pedestal models currently sold. The manual should tell you if that is the case: https://www.lg.com/us/support-product/lg-DLE5001W#manuals
A:AnswerWe are not clear on which slots you are referring to on the WM2677HSM and the DLE5977M. The LG - Laundry Pedestal with Storage Drawer - Graphite Steel, Model # WDP4V is a newer pedestal that attaches via the use of T-Clips instead of the adhesive brackets. LG released a special pedestal adaptation kit that contains mounting brackets and self-tapping screws that allows older units that previously used the mounting bracket installation method to be secured to the newer pedestal that uses the T-Clip installation method. If it will help, there is a 'Help Video' on the LG site that has illustrated diagrams showing how to mount units manufactured before September 09 and those manufactured after that date. You can access the Help Videos by clicking on the 'Support' link on the top of the page and entering Pedestal - Front Loader. It is not actually a video but has explicit instructions on how to mount your units onto the pedestal...^IFV
A:AnswerFor the latest updates on LG laundry accessories, please visit https://www.lg.com/us/laundry-accessories. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) for more information. Thank you. ^Daphane
A:AnswerBoth the ENERGY STAR® Most Efficient 2016 LG 4.3 cu. ft. Ultra-Large Capacity with NFC Tag On Technology, Model # WM3170CW and the LG 7.4 cu. ft. Ultra Large Capacity SteamDryer™ w/ NFC Tag On, Model # DLGX3571V are compatible with the same LG Washer/Dryer Laundry Pedestal for Most LG 27" Washers and Dryers, Model # WDP4* (letter at the end denotes the color)...^IFV
A:AnswerPlease feel free to contact LG Live Chat https://www.lg.com/us/support/message-customer-support or call LG Customer Service at (800) 243-0000 for assistance.
LG parts website: http://www.lg.com/us/support/parts-accessories
A:AnswerNo. They are not compatible. The DLE1101W does not have the mounting clips for a pedestal, and the foot placement does not match the WDP4W mounts.
A:AnswerWe have the same washer and the size is compatible. The pedestal comes with a mounting system on the top of the pedestal. Our washer didn't have the corresponding mounting bracket on the base of the washer so I believe it was designed for latter model washers. We used the old existing attachments which are flanges attached to the pedestal and sticky tape attached to the washer. It holds it fine but it is impossible to get the washer to stabilize when doing a heavy load. See my review of the pedestal. Wish I hadn't thrown away my 9" pedestals as I would put them back on and resell these higher ones.
A:AnswerWhile there will be some interchangeability in washer and dryer models across the same brand, you will not be able to stack laundry units from two different brands. ^Daphane
