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Please accept our sincerest apologies for the issue that you are currently experiencing with the LG 32 inch Class 720p Smart HD TV (31.5'' Diag), Model # 32LM570BPUA and any inconvenience this has caused. Is this an issue that recently developed with the or has this always been an issue? The TV will need to be inspected by a qualified LG Authorized technician or an LG Authorized Service Center. You can visit us at https://www.lg.com/us/support/find-service-center to enter your zip code or address to see if there is an LG Authorized Service Center near you that you can make arrangements with for a repair service or you can contact a Support Representative at our Support Center, (800) 243-0000 and they can assist you in making an arrangement for a repair service...^IFV
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