Questions & Answers

Q: QuestionDoes the refrigerator function normal without the handles?

Asked 1 year ago by DeannK.

This question was asked about the related product: LG - 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System - Black Stainless Steel

• A:Answer You need the handles.

  Answered 1 year ago by MonicaK

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Q: QuestionWhat is the measurement to the top without the hinge?

Asked 1 year ago by Spudster.

• A:Answer Hi there. Thank you for reaching out. For the LG refrigerator model LMXS28626S, the measurement to the top of the unit without the hinge is 68 7/8 inches. This should help you with any space planning or installation needs. If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: Questionhow long is the ice maker guaranteed?

Asked 1 year ago by esseff.

• A:Answer Thank you for reaching us regarding LG Refrigerator. Ice makers are covered under our 1-year warranty for parts and labor. The overall product is also covered for 1 year. However, the sealed system (condenser, dryer, connecting tube, evaporator) and compressor are covered for a longer period: •5 years for parts and labor on the sealed system and compressor •Parts only for years 6-10 on the compressor Please note that this information applies to the internal/functional parts of the product. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LMXS28626S.ASTCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes this refrigerator have 2 freezer drawers ?

Asked 1 year ago by Bre.

• A:Answer That is correct. And quite roomy too.

  Answered 1 year ago by DavidskiVerified Purchase

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Q: QuestionHow often do the water filters have to be changed?

Asked 1 year ago by Millie.

• A:Answer Every 6 months with OEM filters.

  Answered 1 year ago by RositaT

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Q: Questionwhat is the opening height of the water dispenser?

Asked 1 year ago by Cindy.

• A:Answer Thank you for reaching us regarding LG Refrigerator (LMXS28626S) model. The water dispenser opening height would be somewhere between 68 1/2" and 69 3/4", but an exact measurement is not given. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LMXS28626S.ASTCNA0. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat shape is the ice it makes?

Asked 2 years ago by Sue.

• A:Answer Thank you for reaching us regarding LG Refrigerator. The LG LMXS28626S refrigerator features a Craft Ice Maker, which produces round ice balls. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LMXS28626S.ASTCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat makes this refrigerator a smart refrigerator?

Asked 2 years ago by Raymac.

• A:Answer The refrigerator controls can be paired to your cell phone and you can control it from anywhere and also receive warnings

  Answered 2 years ago by DonaldB

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Q: QuestionThe ice dispenser and water just stopped working. Any suggestions?

Asked 2 years ago by Anonymous.

• A:Answer check water line and your temp settings , empty bin of ice, and check the filter probably needs replacement

  Answered 2 years ago by BruceP

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Q: QuestionWarranty? I thought LG had a 10-year compressor?

Asked 2 years ago by Bk.

• A:Answer No. It doesn’t and that’s we’re they have the most problems with. Buy the Best Buy warranty just to be on the safe side.

  Answered 2 years ago by WantingthebestVerified Purchase

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Q: QuestionActual opening height is 69 inches. Hinges will not be under the cabinet but out in front. Will 68 3\8 inch be ok for ventilation purposes?

Asked 2 years ago by Walt.

• A:Answer Buy different brand, this is not a good fridge.

  Answered 2 years ago by BaoN

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Q: QuestionMEASUREMENT OF SPACE: 2FT DEPTH 6FT HEIGHT 37 INCHES WIDTH WILL THIS FRIDGE FIT THE SPACE? IF NOT WHAT CAN YOU SUGGEST AMONG LG FOUR DOOR.

Asked 2 years ago by CELINISH.

• A:Answer Hello there! We understand your inquiry regarding the space measurements for the LG 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. This specific model requires a depth of approximately 33 to 36 inches and a height of 70 inches, so it would be too deep and tall for your 2ft depth and 6ft height space. We suggest looking at our Counter-Depth models, such as the LRFVC2406S, which are designed for shallower spaces. https://www.bestbuy.com/product/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-double-freezer-drawers-stainless-steel/J7G56FY4H9 For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionIs there a dual ice maker?

Asked 2 years ago by Finley.

• A:Answer No - But the one supplied is defective/poorly designed. Within two months of purchase it has stopped making ice twice because the dispenser does not work. Instead of dropping ice in the bucket, the ice gets stuck above the bucket. All subsequent ice blocks get stuck to each other above the bucket, ultimately jamming the ice maker. I have complained the mal-function to LG customer service on 5/31/2023.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the water/ice dispenser have a light that turns on when the dispenser is activated to fill a cup?

Asked 2 years ago by CCVV.

This question was asked about the related product: LG - 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System - Black Stainless Steel

• A:Answer Yes, there's a light that comes on when dispensing ice & water.

  Answered 2 years ago by LeanneVerified Purchase

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Q: QuestionWhat temp should I keep my freezer on

Asked 3 years ago by Tina.

• A:Answer Default is usually 0 Fahrenheit.

  Answered 3 years ago by StuSVerified Purchase

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Q: QuestionWill you dispose the old refrigerator when a new one is delivered?

Asked 3 years ago by JoeL.

• A:Answer normally you do get rid of a old refrigerator if no longer working. If the refrigerator still works ASE Indiana will pick up old refrigerator you will need to call ASE for details. I just took mine to the dump to get rid of it. i do not depose them myself for anyone. I just take care of my own. besides we picked up our own refrigerator ourselves did not use delivery service. Not sure what you need to do. Sorry can't help on this question.

  Answered 3 years ago by AngelVerified Purchase

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Q: QuestionThe drawer tray in my lg side by side has cracked in several places. Can s replacement be ordered?

Asked 4 years ago by Anonymous.

• A:Answer Any part xan be replaced, sign up for the tech. Service that is cheap and affordable.

  Answered 3 years ago by RoseVerified Purchase

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Q: QuestionDoes this model support the door open notifications to their Mobile App?

Asked 4 years ago by PoTenShallBuyHair.

• A:Answer It does. Really happy with it so far.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes app compatible mean the fridge constantly searching for signal to connect with smart devices Can it be turned off ...?????

Asked 4 years ago by Natouchka.

• A:Answer As soon as I get my new refrigerator I’ll get back to you. It’s sitting on the ocean.

  Answered 4 years ago by MymfrgVerified Purchase

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