Questions & Answers

Q: QuestionDoes this range hood have a delay shut-off feature?

• A:Answer Yes, this range hood has a delay shut-off feature.

Q: QuestionWhat is the minimum air flow capacity for this range hood?

• A:Answer The minimum air flow capacity is 200 cubic feet per minute.

Q: QuestionWhat is the maximum air flow capacity of this range hood?

• A:Answer The maximum air flow capacity of this range hood is 600 cubic feet per minute.

Q: QuestionAre the filters dishwasher-safe for this range hood?

• A:Answer Yes, the filters are dishwasher-safe for this range hood.

Q: QuestionHow many fan speeds does this range hood have?

• A:Answer This range hood has five fan speeds.

Q: QuestionDoes this range hood have integrated lights?

• A:Answer Yes, this range hood has integrated lights.

Q: QuestionRange hood model # HCED3615S Using this hood with recirculation mode. The instructions state that a charcoal filter and bracket needs to be I stalled. What is the part number for the charcoal filter and bracket? It should have been included for the price

Asked 4 years ago by Pebs.

• A:Answer The answer given was for the mesh grease filter. It does not contain a charcoal element. I have the mesh filters. Where are the charcoal filters that are required for the recirculating mode and how are they installed?

  Answered 4 years ago by Pebs

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Q: QuestionWe are wondering if the duct will reach our ceiling. It says in the specs that the total height is 48.5 inches. How long is the stainless steel cover that surrounds the 6 inch duct vent?

Asked 5 years ago by Matt.

• A:Answer The LG 36" Convertible Range Hood - PrintProof Black Stainless Steel, Model # HCED3615D accommodates ceilings up to 9'6". The minimum ducted hood height is 27" (Ceiling height 89" (7'5"0)), the minimum recirculating hood height is 31" (Ceiling Height 93" (7' 9")) and the maximum hood height is 48 1/2" (Ceiling Height 118" (9' 10"))...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this have an extension kit?

Asked 4 years ago by TXjeeper.

• A:Answer I am sorry that this specific unit does not perfectly meet your needs. You can purchase a hood extension by visiting https://zephyronline.com/products/range-hoods/. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs there an Island version?

Asked 4 years ago by PabloQ.

• A:Answer I am sorry that this specific unit does not perfectly meet your needs. There is not an option for an island hood by LG, please visit https://zephyronline.com/products/range-hoods/. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHow in the world are you supposed to install to use the recirculated air option? The only info I can find says you need to install charcoal filters in the brackets…. But I can find absolutely no info on what charcoal filters. Horrible service.

Asked 3 years ago by Lgishorrible.

• A:Answer Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHow can this be converted to a ceiling- mounted/ island range hood? Do the parts come included or could you provide the link to purchase?

Asked 4 years ago by Reeba.

• A:Answer Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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