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Hello there, Henry! Thank you for your question about the WT6100CW washer. Typically, removal of your old washing machine is not included with the purchase of a new appliance unless specified by the retailer. However, many retailers offer this service for an additional fee. We recommend checking with the retailer where you purchased the washer to confirm their specific policies regarding old appliance removal. You may contact Best Buy's Customer service 1 (888) 237-8289. If you have any further questions or need assistance, please feel free to send us a private message on Social Media @LGUSSupport—we’re here to help! —Avril
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