Questions & Answers
- Model:
- WKEX200HGA
- |
- SKU:
- 6511283
Q: QuestionIs there a light in the washer, too?
Asked by DRBB.
- A:Answer Yes there is a drum light in the washer
Answered by ChristianG
Q: QuestionWhere is the vent attachment located on the dryer
Asked by Natalie.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the vent location for your LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower (WKE100HWA). The primary exhaust vent attachment for the dryer is located at the center-bottom of the rear panel. This unit is designed for standard rear venting; however, it also supports 3-way venting options (left or bottom) with the use of an LG-approved venting kit to accommodate your laundry room layout. We recommend ensuring the vent hose is made of rigid or semi-rigid metal for the most efficient airflow and performance. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
Answered by LG Digital Customer Care
Q: Questioncan one replace the washer or dryer in this unit if one fails
Asked by separation.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! Thanks for your question. The LG WashTower™ model WKE100HVA is designed as a single integrated unit, combining the washer and dryer into one structure. Unfortunately, if one appliance (washer or dryer) fails, it is not possible to replace just the individual washer or dryer within the unit. You would need to replace the entire WashTower™ system. This is a feature of the design, as both the washer and dryer are built together with shared components and controls. For service or replacement, we'd recommend contacting LG support or a certified technician for further assistance. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you have any other questions or need further clarification, feel free to reach out to us via @LGUSSupport on social media. —Renzo
Answered by LG Digital Customer Care
Q: QuestionI have a 5 years plan my washer is not working what is the number to contact
Asked by Tom.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hello there, Tom. Thank you for reaching out. We understand you're having an issue with your WKE100HWA WashTower™ and would like assistance with your 5-year plan. If you purchased the plan through Best Buy, we recommend contacting Best Buy directly for support. They can assist you with warranty or repair services related to the plan. You can reach them at their customer service number or visit their website for further instructions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-built-in-intelligence-white/6451042.p?skuId=6451042 However, if you purchased the WKE100HWA WashTower™ directly from LG, we're here to help! Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting or warranty support. We’re always here to help! —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan you use the washer and dryer units simultaneously?
Asked by NCK13.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the operation of the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel. This unit is designed to allow both the washer and the dryer to run simultaneously, which helps you complete your laundry tasks more efficiently. We understand that maximizing your time and ensuring the convenience of your appliance features is important for your household routine. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow high is the rear vent from the floor?
Asked by Marty.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hi there, Marty. Thank you for your inquiry about the LG WKE100HWA WashTower. We understand you're asking about the height of the rear vent from the floor. While the specific height of the rear vent isn't listed directly in the product specs, we can confirm that the WashTower requires a minimum clearance of 4 inches at the back for proper airflow and installation. This clearance is crucial, especially when considering side venting for your setup. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs For further assistance or if you need more specific measurements, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you. We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionThe dryer, how many feet can vent out?
Asked by Shatri.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hi, Shatri. Thank you for your question. The dryer component of the LG Dryer (WKE100HWA) model supports venting up to 65 feet in length when following the proper installation guidelines. This distance assumes a straight, unobstructed vent path. If the vent includes elbows or turns, the total allowable length will be reduced. Here’s a quick guideline: 90° elbows reduce the allowable length by 6-8 feet. 45° elbows reduce the length by about 3 feet. To ensure optimal performance and safety, always use rigid or semi-rigid venting material and follow LG's specific venting recommendations in the installation manual. For quick help, you can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS and check page 11 for installation. If you need further clarification, feel free to reach out to us via private message on social media @LGUSSupport. ^Juvy
Answered by LG Digital Customer Care
Q: QuestionWhat is the door vertical clearance required for installation?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! Thank you for your inquiry about the LG WKE100HVA WashTower. We understand you're looking for the door vertical clearance required for installation. Based on the product dimensions, the total height of the WashTower is 74 3/8", and with the door open, the depth is 55". It's important to ensure that there is adequate space in your installation area for the door to open fully, considering this depth. To allow for easy access to the washer and dryer, we recommend a minimum clearance of about 56" for the door to open properly. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs For additional questions or assistance, please feel free to send us a private message on Social Media @LGUSSupport. Our team is happy to help! We appreciate your patience. —Renzo
Answered by LG Digital Customer Care
Q: QuestionModel number of Tower stack unit…any model
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hi there! Thank you for your question. We understand that you're looking for the model number of the tower stack unit for the WKE100HWA. The WKE100HWA is the Washtower model, which is a combination washer and dryer unit. However, if you're asking for a stackable washer and dryer option, the WKEX300HBA is another similar model in the Washtower series that features an integrated, space-saving design with a washer and dryer in one unit. If you need more information about these models or need assistance with any specific setup or compatibility, please feel free to send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you! https://www.lg.com/us/washers-dryers/lg-wkex300hba-washtower#pdp_specs We appreciate your patience! —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the dryer venting capability? My requirements need to exceed 34' with 2 90 degree turns & 32' with 3 90 degree turns
Asked by Gary.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Hi there, Gary. Thank you for reaching out with your question about venting capabilities for the LG WashTower™ (Model: WKE100HWA). The dryer in this model offers 3-way venting, which should provide flexibility for your setup. However, for your specific requirements of venting up to 34 feet with 2 90-degree turns or 32 feet with 3 90-degree turns, it’s important to note that the maximum recommended vent length will depend on factors such as duct diameter, type of material, and the number of turns. For most dryers, a general recommendation is that venting should not exceed 25 feet with a standard 4-inch vent and fewer turns. If you need to exceed these lengths or the number of turns, it may require using larger ducting or additional vent boosters. We would suggest consulting the installation manual for the specific venting length recommendations for this model or contacting an installer to ensure your setup is efficient and safe. You can also check if a vent booster fan might help with the extended distance and turns. https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower#pdp_specs Feel free to reach out if you need more details, or send us a message @LGUSSupport if you have any further questions! —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs this apartment friendly, like a portable washer
Asked by cuteasdeath.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer I live in an apartment and I have this in my kitchen. I would not say it’s portable, it is all 1 unit and it’s pretty big. But I absolutely love it and I’m happy I purchased it. It cleans well and has many different settings and it dries a full large load in 40 minutes.
Answered by LynnM
Q: QuestionIS this model made in Korea or China?
Asked by neighbor.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there! Thank you for your question about the LG WashTower, model WKE100HVA. We understand how important it is to know the origin of your appliances. This model is manufactured in South Korea. https://www.lg.com/us/washers-dryers/lg-wke100hva-washtower#pdp_specs If you have any more questions or need further information, please feel free to send us a private message on social media @LGUSSupport. We’re here to assist you! —Renzo
Answered by LG Digital Customer Care
Q: QuestionHi just purchased this, and was wondering how to move it On my yearly mandatory Vent cleaning?
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello there, thank you for your question about the WKE100HVA. To move your unit for yearly vent cleaning, you should first unplug the appliance from the power source. Next, gently pull the unit away from the wall, being cautious not to damage any connections. If there are any hoses or ducts, ensure to disconnect them carefully. Once the vent cleaning is complete, you can reattach any hoses and plug the unit back in. If you need more detailed instructions or assistance, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help! Thank you for reaching out! —Avril
Answered by LG Digital Customer Care
Q: QuestionWill the vent hose be included or purchased separately .
Asked by Bluebird.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Thank you for reaching us regarding LG WashTower. No, the vent hose for the LG WKE100HWA washer/dryer combo is not included and must be purchased separately. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Answered by LG Digital Customer Care
Q: QuestionDoes the dryer have a lint catch/ filter?
Asked by Lief.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Thank you for reaching us regarding LG WashTower. Yes, the LG WKE100HWA dryer is equipped with a lint filter. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HWA.ABWEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Answered by LG Digital Customer Care
Q: QuestionLG 4.5 Cu Ft Front Load Washer/Dryer Tower; my washer will not turn on. I've tried to unplug - restart, checked fuses, and held the restart button - and still will not turn on. the dryer turns on and works. So it can't be the power or the fuse box.
Asked by TL.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hi there! It sounds like you've already tried some effective troubleshooting steps for your LG WKE100HVA washer. Since the dryer is functioning and the power supply seems fine, the issue might be specific to the washer. Here are a few additional steps you can take: Check that the washer door is securely closed and latched, as the washer won’t start if the door is not properly locked. Inspect the control panel for any visible signs of damage or issues; sometimes, a reset of the control panel might be needed. Also, double-check all connections and cables to ensure they are properly secured and not damaged. Look for any error codes on the display (if applicable), as these codes can provide specific information about what might be wrong. If these steps don’t resolve the issue, it may be best to contact a professional technician for further diagnosis and repair. For more detailed assistance, please send us a private message on Social Media @LGUSSupport. Our team will be happy to help you further. We appreciate your patience and hope to get your washer back in working order soon! —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow can you build a stacked washer dryer that only hinges the doors on the left ? This will not work in situations where the unit is on the right side of the room ? Even if you didn’t make the doors reversible, you need to make two units, one L, one R.
Asked by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer I agree! I turned the unit and had to rearrange the whole laundry room. The it wasn’t easy but the change made everything easier!
Answered by JaniceB
Q: QuestionIs the dryer vented or unvented?
Asked by jack.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- A:Answer Vented!
Answered by JaniceB
Q: QuestionCan this electric stackable washer and dryer be next to a water heater on a pedestal?
Asked by Bailey.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- A:Answer Hello, Bailey. Thank you for your question about the LG WKE100HVA WashTower. It's important to ensure proper spacing and ventilation when installing stackable washers and dryers next to other appliances like water heaters. While it's generally recommended to maintain adequate clearance and ventilation around appliances for safety and efficiency, the specific installation requirements may vary based on local building codes and manufacturer guidelines. We recommend consulting with a qualified installer or contacting our customer support team directly for personalized guidance on the best placement options for your LG WashTower. If you have any more questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport, and our team will be happy to assist you. We appreciate your interest in LG products. ^Sam
Answered by LG Digital Customer Care
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