“I can't get the washing machine to change to a cold wash. It seems to be preset on the line below hot for a normal load and I hit the button for 3 seconds like the directions say to change it but it isn't working?”

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• Call the geek squad. Its on warranty & have it checked out.

  Answered by SKAY 3 years ago

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• Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

  Answered by LG Digital Customer Care 3 years ago

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