“First, the door does not close smoothly. Is this normal? you really have to force it shut. Second, when the door is shut, it seems to have a little give and wiggles little when you pull on it gently. Is the normal? rubber part of the wheel moves too.”
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Hi EV. We regret to read about the issues that you have been experiencing with the ENERGY STAR® Qualified LG 4.5 cu. ft. Ultra Large Smart wi-fi Enabled Front Load Washer, Model # WM3700HVA and sincerely apologize for any inconvenience. Nothing that you have described about the door and the issus you have experienced is normal and suggests that the unit is either nor leveled properly or that there is an issue with the door hinge. How long have you had the washer and has this been happening since the washer was installed or is this a recent development? The washer will need to be inspected to determine what the cause for these issues are. You can either contact our Customer Service Representatives at (800) 243-0000 and they will be able to assist you in making arrangements for a service repair, or you can visit our site at https://www.lg.com/us/support/find-service-center to find any LG Authorized Service Center that might be within a 50-mile radius of your zip code or address that you can contact to make arrangements with for a service repair...^IFV
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