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Thanks so much for your question and we hate to see this soundbar was not as expected. To perform the software update you will need the LG Wi-Fi Speaker Application. Once in the app you will click on settings, the Software Version Information and then you will need to select Update. Please ensure the sound bar is not powered off while the update is in progress. The sound bar will automatically reboot when the update has completed. Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
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