Purchases the new Sk10y hoping a firmware update will address the only issue I have w the soundbar: vocals/voice in movies, network TV, Netflix etc are too LOW, drowned out by the big submersive surround sound which is phenomenal. Need center speaker UP null

Question

TBone · Accepted Answer

Don't expect much from LG.

Rocks · Answer

Unfortunately I have the same problem too. I bought the soundbar last week. Although the software is updated vocal issue still prevails.

Johnny · Answer

Our wishes have been answered, the firmware update fixed the issue of dialogue being drowned out, thank you LG, soundbar is now a 5 Star purchase

brandoncatz · Answer

Hi, Doug. Not sure if this is the same issue that I had, but after dealing with tech support for a couple of days, they advised me to send the soundbar in because of a software issue. I only had it for a week, so I opted instead to take it back to Best Buy. They swapped out just the bar (so I wouldn't have to bring in the box and all the other components) and the new one worked great! Before, stereo worked fine, but anything with more than 2 channels was nearly completely inaudible on the "center channel". Hope this helps.

Answered by brandoncatz 8 years ago

BoSox · Answer

While not a firmware update, there are two things I would recommend if you haven’t already tried..
1. Download the “LG WiFi Speaker” app on a smart device. This will allow you to go in and alter the Sub, Overhead, and rear speakers. 
2. On your SK10Y remote, press the button located directly ABOVE Auto Vol. Once pressed, the display on the bar will read SUBWF, pressing the button repeatedly will cycle through the options. The volume Up/Down is used to change the levels.

Hopefully one of these will help, as I have only messed with #1 myself.

LG Digital Customer Care · Answer

We appreciate the feedback and will pass along the information. ^CP

“Purchases the new Sk10y hoping a firmware update will address the only issue I have w the soundbar: vocals/voice in movies, network TV, Netflix etc are too LOW, drowned out by the big submersive surround sound which is phenomenal. Need center speaker UP”

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