“When i connect my Oled55C7V tv to the LG SJ9 soundbar with HDMI ARC cable the display of the soundbar show optical. I use both HDMI ARC Ports from tv en soundbar. The tv settings are HDMI ARC and simple link is on. With these settings there is no sound”

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• Hi Guus. Are Simplink (HDMI-CEC) and ARC also set to On on the LG 5.1.2 ch High-Resolution Audio Sound Bar with Dolby Atmos, Model # SJ9 and are you using a Type A, High-Speed HDMI™ cable with Ethernet?. If that does not resolve the issue, please contact our Support Center at (8430 243-0000 for troubleshooting assistance. You can also visit us at http://www.lg.com/us/support/chat-and-email-information where you can chat with an LG Representative in real time. Their hours are: M-F 7:00am - Midnight CST...^IFV

  Answered by LG Digital Customer Care 2 years ago

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