“I pruchased this TV on black Friday but it does not turn off. Can you provide directions please. Nothing seems to work.”

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• Might be in Demo mode. Go through your settings and see if you can find the option to switch to home mode. You can always use the reset to factory option. Check the General menu Hope that helos

  Answered by FFWD1 6 years ago

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• We hate to hear that your new TV won't turn off, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP

  Answered by LG Digital Customer Care 6 years ago

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