“My Netflix, Utube, Amazon Prime, etc buttons on the remote don't work. How do I get them to work? I go to update it online and it says that it's not supported. User guide doesn't say anything on the topic, checked numerous times. Please help!!!!!”
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Hello there, Michelle. Thank you for sharing your experience with us. We understand your inquiry regarding the remote control functionality for your 55QNED70AUA. We understand your inquiry, and we want to ensure you can easily access Netflix, YouTube, and your other favorite applications through your Magic Remote. Often, when specific shortcut buttons are not responding, it indicates that the remote needs to be re-registered to the television to establish a proper Bluetooth connection. To troubleshoot this, please press and hold the HOME and BACK buttons together for five seconds until the power button flashes to deregister the remote, and then press the Wheel (OK) button while pointing the remote toward the TV to pair it again. This step typically restores the functionality of the dedicated app buttons and ensures the TV recognizes the commands. We are committed to providing you with a seamless viewing experience and want to make sure your equipment is working perfectly for you. LG TV - How to Troubleshoot Your LG Magic Remote - https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT If you have any further questions or if the buttons continue to be unresponsive, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you further. —Renzo
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