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Hi there. Thank you for reaching out about your 55QNED80TUC QNED 4K TV. We understand your situation and are happy to help clarify your inquiry. This TV features HDMI ports with eARC capability—specifically, one of the HDMI ports supports eARC, which is ARC compatible. This means you can easily send audio from your TV to a compatible sound system using a single, high-quality HDMI cable. One troubleshooting step we recommend is to verify that your HDMI cable is certified for ARC/eARC functionality and to double-check the audio settings on both your TV and connected audio device to ensure ARC is enabled. https://www.lg.com/us/tvs/lg-55qned80tuc-qned-4k-tv#pdp_specs For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions with you. —Renzo
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