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Hi Denise, Thank you for reaching out to us today. We want you to know that providing the best support care is what we strive for, and to find the best resolution to the issue with your LG 65"C2 OLED TV. In order to better assist you, we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be so excited to see what we can do to help. Thank you! ^Tanisha
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