“Volume on commercials frequently (not always) drops to zero. Normal volume returns when program returns/commercial ends. Prefer NO drop in sound. How to correct?”
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Thank you for reaching us regarding LG Smart webOS TV. If you're experiencing sound drops on your LG OLED65C4PUA TV, here are some simple steps to try: 1. Check Connections: Make sure all audio cables are firmly connected, especially for external devices. 2. Update Firmware: Ensure your TV has the latest software updates. This can often fix audio issues. 3. Adjust Sound Settings: • Go to Settings > Sound • Select the correct audio output (TV speakers or an external device). • Try different sound modes to see if the problem continues. 4. Turn Off AI Features: Some AI sound settings, like AI Sound Pro, may cause sound drops. Try disabling these features. 5. Check for Interference: Move any devices that could interfere with the TV away from it. 6. Reset Sound Settings: Go to Settings > Sound and choose "Reset" to return to default audio settings. 7. Power Cycle the TV: Unplug the TV for about 30 seconds, then plug it back in. This can help clear temporary issues. 8. Inspect Source Devices: If the sound issue happens only with certain devices, the problem may be with those sources. 9. Disable Bluetooth: If you're using Bluetooth audio, temporarily turn it off to see if that helps. 10. Consider External Audio: If the issue persists, using a soundbar or external audio system may provide better sound stability. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-OLED65C4PUA.AUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
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