“Bought LG TV June 2024. After few months, the TV screen goes black for a second or two and the picture comes back but very annoying. It seems to happen more when TV is on for hour or so. Has this been problem with this TV? How do we get it fixed?”
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Hello there, Scott. Thank you for sharing your experience with your LG OLED65C4PUA. We understand how concerning it can be to have your TV screen go black intermittently. Let’s explore a few steps to address this issue: Check the HDMI Cable Connection: Turn off the TV and your connected device (like a set-top box), then disconnect and reconnect the HDMI cable. Ensure the cable is securely connected on both ends. Use a Certified HDMI Cable: If possible, use an HDMI 2.0 or higher cable to ensure optimal performance. Test with a Different HDMI Port or Device: Try connecting the device to another HDMI port or test a different device to rule out compatibility issues. If the problem persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will gladly help resolve this for you. LG TV Screen] Does the screen flicker, accompanied by a scratchy sound? - https://www.lg.com/levant_en/support/product-help/CT20158005-20153271093129 We appreciate your patience and look forward to helping you enjoy your TV to its fullest. —Renzo Let me know if this
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