Questions & Answers
- Model:
- OLED65C5PUA
- |
- SKU:
- 10316771
Q: QuestionWhy are reviews allowed to contain false information? Two of the reviews state this TV no longer has Dolby Vision and gave the TV a decreased rating when this is not true. This TV no longer has DTS passthrough but it still has Dolby Vision.
Asked by Sam.
- A:Answer Thank you for pointing that out, Sam! Dolby Vision® is still supported on the 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA and after removing DTS audio support in the past and reintroducing it with its 2023 models, LG is once again dropping DTS support from its 2025 TVs, including the LG G5 OLED TV. This means that these TVs no longer support the DTS:X format. For our 2023 and 2024 TVs, DTS support included both DTS:X (in DTS-HD MA) decoding for internal speakers and DTS passthrough via HDMI. However, there was no support for DTS:X IMAX Enhanced (DTS:X Profile 2), which prevented Disney+ from delivering DTS:X audio. With the removal of DTS audio support, LG's 2025 TVs will once again support only Dolby audio formats. However, Google recently demonstrated Eclipsa Audio running on an LG TV...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes this model have HDMI 2.1?
Asked by tbow.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the OLED65C5PUA 65″ Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). You asked if this model features HDMI 2.1 ports. Yes, the OLED65C5PUA is equipped with four HDMI 2.1 inputs, allowing you to connect multiple high-bandwidth devices—such as next-gen gaming consoles, 4K/120Hz PCs, or ARC/eARC soundbars—while taking full advantage of gaming features like 4K at 120 Hz, ALLM, VRR, and G-Sync/FreeSync support. As a first troubleshooting step, if you’re experiencing issues with HDMI connectivity (for instance, no signal or intermittent video), please ensure you’re using a Premium High Speed or Ultra High Speed HDMI cable rated for 48 Gbps. Disconnect the HDMI cable, power off both TV and source device, reconnect the cable firmly into the HDMI 2.1 port (labeled “HDMI 1 (eARC/ARC)” or “HDMI 2/3/4 (4K@120Hz)”), then power both devices back on. Navigate to Settings → All Settings → General → Additional Settings → External Device Manager → Device Connection Manager, and make sure the HDMI ultra-high speed mode is enabled for 4K120 content. https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 If your HDMI device still doesn’t appear correctly—such as missing 4K/120Hz resolution or no audio via eARC—please send us a private message on Social Media @LGUSSupport. Our team will be happy to guide you through additional troubleshooting or schedule a service check if necessary. We appreciate your patience and are committed to helping you get the best performance from your OLED65C5PUA. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs it compatible with a Sonos soundbar?
Asked by K.
- A:Answer very compatible
Answered by RogerJ
Q: QuestionIs this tv eyesafe or a good choice for people who are prone to migraines
Asked by Mar.
- A:Answer The main issue and that screen filters aren't scientifically proven for long-term eye health, while Eyesafe claims their standards manage color and health. sleep disruption being the primary concern. Yes LG OLEDs are certified but its likely placebo advertising. You can't see color without RGB blue light is all around us, in TVs, real life etc. The real issue is staying up late. If you look at a book with a blue cover at night it will have blue light. Its over blown with no solid scientific foundation. You can't have a color TV be accurate or a phone without a mixture of colors including blue. Its non sense (I am a Dr that went to school with some of these board members) Flicker frequency HZ can be an issue to some people though 24 fps films can be an issue to some as well but I digress.
Answered by Anonymous
Q: QuestionIf i have speakers do i need a soundbar
Asked by Anonymous.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the audio setup for the OLED65C5PUA. You do not necessarily need a soundbar if you already have working speakers. This TV features a 2.2 Channel built-in speaker system, and it also supports connections for external speakers via Optical Digital Audio Out, HDMI eARC, or Bluetooth, depending on what inputs your current speakers support. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWill the tv speakers function in unison with a sound bar?
Asked by JB.
- A:Answer The TV speakers turn off. Using them at the same time could degrade the sound with some waves cancelling out the sound bar. One or other is used not both.
Answered by Anonymous
Q: QuestionDo all the hdmi ports support 4k 120hz?
Asked by Robert.
- A:Answer Hello there, Robert. Thank you for sharing your inquiry with us regarding the connectivity of your OLED65C5PUA TV. We understand your inquiry about the HDMI ports' capabilities. Yes, we want to share that all four HDMI input ports on your OLED65C5PUA TV support the features required for 4K video at a 120Hz refresh rate. The specifications confirm that the TV has 4ea (supports 4K 120Hz, eARC, VRR, ALLM, QMS (4 port)) HDMI inputs, ensuring you can connect multiple high-performance gaming consoles or devices to take full advantage of the display's capabilities. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about optimizing your gaming setup or other TV features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan a Samsung soundbar be connected to this tv
Asked by Scott.
- A:Answer Hi there, Scott. Thank you for your question. We understand your inquiry regarding the compatibility of external audio devices with the OLED65C5PUA. Yes, a Samsung soundbar can be connected to this TV. This unit supports HDMI eARC (HDMI 2), Optical Digital Audio Out, and Bluetooth connections, so you can pair it with a compatible soundbar using any of these methods. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionGame line input
Asked by Anonymous.
- A:Answer Hi there. Thank you for your interest in the OLED65C5PUA. We understand your inquiry regarding the gaming input specifications. This unit is equipped with 4 HDMI inputs that support 4K 120Hz, VRR, ALLM, and QMS, designed to deliver a high-performance gaming experience. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan I use TiVo with this tv
Asked by Edward.
- A:Answer I use Tablo (4th) now and it works great. There is an antenna connection on the TV, but I didn't try it. It seems anything you can get an APP for will work.
Answered by Paul714
Q: QuestionDoes it have a stand
Asked by Kirk.
- A:Answer Yes, a center stand that is excellent
Answered by Paul714
Q: QuestionDoes the tv support DTS (including DTS-HD) sound?
Asked by audiophileBK.
- A:Answer Hi there. Thank you for your interest in the OLED65C5PUA. We understand your inquiry regarding the audio formats supported by this TV. Based on the official specifications, this unit supports Audio Codecs including AC4, AC3 (Dolby Digital), EAC3, HE-AAC, AAC, MP2, MP3, PCM, WMA, and apt-X. However, DTS and DTS-HD are not listed as supported formats for this model. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat is the URL of this TV
Asked by URL.
- A:Answer Hi there. We understand your inquiry about the URL of the OLED65C5PUA TV. A television model itself does not have a public URL, as it is a physical product. However, if you are looking for information, product details, or support for the OLED65C5PUA, you can typically find it on the official LG US Website by searching for the model number. We understand your inquiry, and your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about this unit's features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow much does this TV weigh the 65-in
Asked by Anonymous.
- A:Answer I would say the TV Weights around 60 pounds But the best thing about moving this TV is that it has gorilla glass so you can put your fingers on the screen and it has no effect Really strong
Answered by SteveG
Q: QuestionIs there a operating manual? Just bought it and got no manual for the TV or remote
Asked by Mel.
- A:Answer Hello there, Mel. Thank you for choosing the LG OLED evo C5 4K TV (Model # OLED65C5PUA). We understand your inquiry regarding the owner's manual. This model is designed with a built-in E-Manual accessible directly through the TV's settings menu, which covers both the TV and the Magic Remote functions. While a physical Quick Start Guide is usually included in the packaging, the detailed operating instructions are digital to ensure they are always easily accessible. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you would like a direct link to the downloadable PDF or have further questions, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs there any hardware kit that comes with tv like different size bolts or screws that are compatible with LG 65in. tv.
Asked by LawrenceB.
- A:Answer The only bolts or screws that are supplied with the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, are those that can be used to attached the stand base to the TV. It does not come with a hardware kit that contains different size bolts or screws like older TVs used to...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionIs this tv dual voltage?
Asked by Nico.
- A:Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is not a dual voltage TV. It has a 120 VAC ~ 50/60 Hz power requirement...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat is the rated speed of the ethernet wired port on the LG 65" model #OLED65C5PUA?
Asked by Dean.
- A:Answer Hi there, Dean. Thank you for sharing your inquiry with us about the OLED65C5PUA television. We understand your question regarding the rated speed of the Ethernet wired port. The specifications for the OLED65C5PUA confirm that it includes one Ethernet Input. However, the specific rated speed of this port (such as 10/100 Mbps or 1 Gbps) is not explicitly detailed within the provided product specifications. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 We are here to assist with any further questions you may have about your TV's connectivity or smart features. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow many speakers does 65inch tv have
Asked by Lawrence.
- A:Answer Hi there, Lawrence. We understand your inquiry regarding the speaker configuration for the OLED65C5PUA 65-inch TV. The specifications for the OLED65C5PUA show that it is equipped with a 2.2 Channel Speaker System. This means the TV has four speakers in total: two full-range main speakers and two dedicated woofers. https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6 If you have any further questions about the TV's audio settings or other features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
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. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg;maxHeight=54;maxWidth=54;format=webp)



































