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Hello there. Thank you for sharing your experience with us regarding your LG OLED65G4SUB OLED 4K TV. We understand your situation and appreciate your inquiry about delivery and set up services. Since this unit is purchased from Best Buy, the delivery and set up options are managed by them. One troubleshooting step we recommend is to check your order confirmation or any service package details provided by Best Buy to ensure that professional delivery and installation are included. This will help verify that all necessary arrangements are in place for a smooth setup. https://www.lg.com/us/tvs/lg-oled65g4sub-oled-4k-tv#pdp_specs Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore any further solutions with you. We appreciate your patience and are here to support you every step of the way. —Renzo
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