“for some reason my nexflix app will not allow me to access shows when it once did. I can sign in, it goes to shows, movies etc.... when I click on a movie a message comes up for HTML or silver script 4 or 5 must be installed. This only happens on my TV”
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Have you tried the following: 1) Make sure your tv is connected to your wifi? 2) Rebooted your wifi / router? 3) unplugged and replugged your tv an router? (10 sec before replugging) 4) was a update to Netflix performed? (usually a message will pop up) Also, is this only a specific movie? Or all Movies? Does it happen with TV series? or other shows?
Sorry, there was a problem. Please try again later.We regret to read about the issues that you are experiencing with the Netflix app on the LG NanoCell 86 Series 4K 65 inch Class Smart UHD NanoCell TV w/ AI ThinQ® (64.5'' Diag), Model # 65SM8600PUA and sincerely apologize for any inconvenience. Sometimes files or chaches can become corrupt and deleting the app then downloading it and re-installing it will rectify the issue. If all else fails, you can perform a factory reset on the TV (Reset Initial Settings in the settings menu on the TV)...^IFV
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