Why does my TV turn off on it's own? There is no sleep time on or any other feature that should make it turn off on its own. I've only had this TV for a few weeks and I'm super disappointed. It often cannot connect to the apps also null

Question

DjemiratouS · Accepted Answer

It's normal the TV has a automatic sleeper mode even when you don't set it up. Mine does the same

LG Digital Customer Care · Answer

Hello there. Thank you for sharing to us your experience with your 65” Class UQ70 Series LED 4K UHD Smart webOS TV65UQ7050ZUD. We're sorry to hear that your TV turns off by itself. There are several potential reasons for this issue. Here are some troubleshooting steps you can take to address the problem:

1. Check Power Off Timer: The TV may have a Power Off Timer setting that automatically turns it off after a certain period of inactivity. Ensure this setting is turned off to prevent automatic shutdowns.
2. Disable HDMI-CEC (Simplink): HDMI-CEC functionality can sometimes cause issues, such as the TV turning on or off when connected devices are activated. Try disabling HDMI-CEC in your TV settings to see if it resolves the problem.
3. Update Firmware: Ensure that your TV's firmware is up to date, as outdated firmware can introduce bugs leading to unexpected shutdowns. Check for and install any available software updates for your TV model.
4. Power Cycle: Turn off the TV, unplug it, press and hold the power button on the TV for 30 seconds, keep it unplugged for 5 minutes, then plug it back in and switch it on.
5. Factory Reset: If the issue persists, consider performing a factory reset on your TV to revert it to its original settings. Just make sure to note down your settings before resetting.

You may also try to visit this link for the troubleshooting steps of this type of issue: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-turn-on-by-itself-CT10000020-20153353111993

If symptom still persists, please send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly

“Why does my TV turn off on it's own? There is no sleep time on or any other feature that should make it turn off on its own. I've only had this TV for a few weeks and I'm super disappointed. It often cannot connect to the apps also”

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