Questions & Answers
- Model:
- OLED77C5PUA
- |
- SKU:
- 10214368
Q: QuestionDoes this TV have 4K upscaling?
Asked by Scooter.
- A:Answer Absolutely! It’s AWESOME!!
Answered by LCBass
Q: QuestionDoes this tv comes with high definition 4k hdmi cables?
Asked by Anonymous.
- A:Answer The TV does not come with cables.
Answered by WilliamW
Q: QuestionIf I make a payment on my Best Buy credit card using my Capital One credit card will I be eligible for the 15% reward?
Asked by Russell.
- A:Answer You will need to contact Best Buy's Customer Support for inquiries about what rewards you may be eligible for if you make a payment using your Capital One credit card...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes installation include haul away of old TV?
Asked by Anonymous.
- A:Answer I don't believe so. I was quoted a $50 fee to haul away my old unit.
Answered by CRMovieGuy
Q: QuestionDoes this come with a stand?
Asked by Ashin.
- A:Answer It does, but I wall mounted mine.
Answered by CRMovieGuy
Q: QuestionI live in a condo is delivery to apartment or curbside? and assembly? thanks you
Asked by Jon.
- A:Answer you can get delivery and installation in the room of your choice for a small fee
Answered by WilliamW
Q: QuestionIs the tv able to selectively enhance voices to make them more intelligible?
Asked by Voice.
- A:Answer no
Answered by washerdryer
Q: QuestionIs there going to be any backwards compatibility made to make the old LG OLED remotes work with this TV? The new horrible remote design was genuinely almost enough to make me return this TV and I've already recommended people get a different TV due to it.
Asked by Moomoo.
- A:Answer Hello there, Drew. Thank you for sharing your feedback with us. We understand your inquiry regarding the remote control compatibility for your OLED77C5PUA and your thoughts on the new design. Your input is valuable to us. Currently, the TV is optimized to work with the included Magic Remote MR25 to ensure full access to all webOS 25 and AI features. While full compatibility with previous Magic Remote generations is not standard, you can also utilize the LG ThinQ app on your smartphone as an alternative control method. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about compatibility or features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIf I install two of these side by side, can I program one remote to control one tv and the other remote to control the other, or will both remotes always control both tvs?
Asked by Todd.
- A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV. LG Magic Remotes are paired to a specific TV via Bluetooth, so you can pair one remote to each unit to control them independently without interfering with the other. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhat can the AI in this tv do?
Asked by Anonymous.
- A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the AI capabilities of the LG OLED TV, Model #OLED77C5PUA. This unit is powered by the α9 AI Processor 4K Gen8, which enables features such as α9 AI Super Upscaling 4K to enhance picture quality and AI Picture for optimized visuals. Additionally, it utilizes α9 AI Sound Pro to create a virtual 11.1.2 surround sound experience and AI Voice Remastering for clearer dialogue. It also features AI Concierge for personalized content recommendations. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow much room is required to put this tv on
Asked by Anonymous.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the room required for the OLED77C5PUA. To place this TV on a media console or stand, you will need a space that fits the TV's dimensions with the stand, which are 67.4 inches in width, 40.7 inches in height, and 10.5 inches in depth, with a stand width of 20.5 inches. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionI saw that hearing aids can be blue toothed to the TV but does that stop the internal speakers? My TV won’t do both so I turn TV up n wife complains.
Asked by Hearing.
- A:Answer Hello there. Thank you for your interest in the OLED77C5PUA. We understand your inquiry regarding the simultaneous use of Bluetooth hearing aids and the TV's internal speakers. We are happy to confirm that this TV features an option to play audio through both the Bluetooth device and the internal TV speakers at the same time. You can adjust this within the Sound settings under the "Sound Out" or "Use Multiple Speakers" option, allowing you to listen via your hearing aids while others listen through the TV speakers. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWill this TV get reception from an indoor antenna, not cable?
Asked by TheMom.
- A:Answer Hello there. We understand your inquiry regarding the OLED77C5PUA. Yes, this TV is designed to get reception from an indoor antenna. It is equipped with a built-in tuner (ATSC 1.0) and an RF Input port specifically for connecting antennas to receive over-the-air broadcasts. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: Questionwhat is the warranty
Asked by rascal.
- A:Answer Hi there, Rascal. Thank you for reaching out to us. We understand your inquiry regarding the warranty for the OLED77C5PUA. To answer your question, this unit comes with a manufacturer's Limited Warranty that covers 1 Year for Parts and Labor. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs it available in 220 V
Asked by Anonymous.
- A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the voltage compatibility of the OLED77C5PUA. Based on the specifications for this model, the power supply is rated for AC 120V, 50/60Hz. Since this unit is designed for the US market, it does not support 220V natively. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionRealistically how long should this tv last? Do OLEDs last longer than LED panels?
Asked by MrMoose.
- A:Answer Recently purchased less than 3 months ago
Answered by SharnG
Q: QuestionHow much this TV weight
Asked by Anonymous.
- A:Answer It is huge and a little cumbersome but if handled by 2 people to put up it's fine. heavy
Answered by SarahD
Q: Questiondoes the TV come with the bolts for a wall mount ? I already have a mount on my current tv that I want to use
Asked by Chawk.
- A:Answer This TV comes with table stand but no supplies for wall mount.
Answered by SarahD
Q: QuestionCan a stand man del be mounted?
Asked by Anonymous.
- A:Answer We mounted it n the wall
Answered by SharnG
Q: QuestionCan I still enable the closed caption while on HDMI on the TV if the external devices does not have closed caption? I am able to on my current B8 model.
Asked by Oink.
- A:Answer Hello there, Oink. We understand your inquiry about enabling closed captions on your OLED77C5PUA while using an external device connected via HDMI. In this model, the TV is capable of displaying closed captions when a signal containing the caption data is received through a digital broadcast or an external device. However, when the external device connected via HDMI does not transmit closed caption data, the TV itself cannot generate or display the captions on its own, as it is dependent on the source signal for this feature. We understand your inquiry about this specific feature, and your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about this unit's features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
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. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg;maxHeight=54;maxWidth=54;format=webp)




































