Questions & Answers
- Model:
- OLED77C5PUA
- |
- SKU:
- 6621825
Q: QuestionIf I install two of these side by side, can I program one remote to control one tv and the other remote to control the other, or will both remotes always control both tvs?
Asked by Todd.
- A:Answer Yes you can use one remote
Answered by MarkM
Q: QuestionWhat can the AI in this tv do?
Asked by Anonymous.
- A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the AI capabilities of the LG OLED TV, Model #OLED77C5PUA. This unit is powered by the α9 AI Processor 4K Gen8, which enables features such as α9 AI Super Upscaling 4K to enhance picture quality and AI Picture for optimized visuals. Additionally, it utilizes α9 AI Sound Pro to create a virtual 11.1.2 surround sound experience and AI Voice Remastering for clearer dialogue. It also features AI Concierge for personalized content recommendations. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow much room is required to put this tv on
Asked by Anonymous.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the room required for the OLED77C5PUA. To place this TV on a media console or stand, you will need a space that fits the TV's dimensions with the stand, which are 67.4 inches in width, 40.7 inches in height, and 10.5 inches in depth, with a stand width of 20.5 inches. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionI saw that hearing aids can be blue toothed to the TV but does that stop the internal speakers? My TV won’t do both so I turn TV up n wife complains.
Asked by Hearing.
- A:Answer Hello there. Thank you for your interest in the OLED77C5PUA. We understand your inquiry regarding the simultaneous use of Bluetooth hearing aids and the TV's internal speakers. We are happy to confirm that this TV features an option to play audio through both the Bluetooth device and the internal TV speakers at the same time. You can adjust this within the Sound settings under the "Sound Out" or "Use Multiple Speakers" option, allowing you to listen via your hearing aids while others listen through the TV speakers. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWill this TV get reception from an indoor antenna, not cable?
Asked by TheMom.
- A:Answer Hello there. We understand your inquiry regarding the OLED77C5PUA. Yes, this TV is designed to get reception from an indoor antenna. It is equipped with a built-in tuner (ATSC 1.0) and an RF Input port specifically for connecting antennas to receive over-the-air broadcasts. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: Questionwhat is the warranty
Asked by rascal.
- A:Answer Hi there, Rascal. Thank you for reaching out to us. We understand your inquiry regarding the warranty for the OLED77C5PUA. To answer your question, this unit comes with a manufacturer's Limited Warranty that covers 1 Year for Parts and Labor. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs it available in 220 V
Asked by Anonymous.
- A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the voltage compatibility of the OLED77C5PUA. Based on the specifications for this model, the power supply is rated for AC 120V, 50/60Hz. Since this unit is designed for the US market, it does not support 220V natively. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionRealistically how long should this tv last? Do OLEDs last longer than LED panels?
Asked by MrMoose.
- A:Answer Recently purchased less than 3 months ago
Answered by SharnG
Q: QuestionHow much this TV weight
Asked by Anonymous.
- A:Answer It is huge and a little cumbersome but if handled by 2 people to put up it's fine. heavy
Answered by SarahD
Q: Questiondoes the TV come with the bolts for a wall mount ? I already have a mount on my current tv that I want to use
Asked by Chawk.
- A:Answer This TV comes with table stand but no supplies for wall mount.
Answered by SarahD
Q: QuestionCan a stand man del be mounted?
Asked by Anonymous.
- A:Answer We mounted it n the wall
Answered by SharnG
Q: QuestionCan I still enable the closed caption while on HDMI on the TV if the external devices does not have closed caption? I am able to on my current B8 model.
Asked by Oink.
- A:Answer Hello there, Oink. We understand your inquiry about enabling closed captions on your OLED77C5PUA while using an external device connected via HDMI. In this model, the TV is capable of displaying closed captions when a signal containing the caption data is received through a digital broadcast or an external device. However, when the external device connected via HDMI does not transmit closed caption data, the TV itself cannot generate or display the captions on its own, as it is dependent on the source signal for this feature. We understand your inquiry about this specific feature, and your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about this unit's features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionCan this tv be mounted to a wall?
Asked by Anonymous.
- A:Answer It can be wall mounted but does not come with those supplies, just a very sturdy table stand.
Answered by SarahD
Q: QuestionCan this be used outdoors? Like an outside bar patio under a roof, but still exposed to extreme heat and humidity and night temperatures?
Asked by Matt.
- A:Answer Hi there, Matteo. Thank you for reaching out to us. We understand your inquiry regarding the usage of the LG OLED77C5PUA. To answer your question, this model is designed specifically for indoor use only. We do not recommend using it outdoors, even under a roof, as exposure to extreme heat, humidity, and fluctuating outdoor temperatures may affect the unit's performance and longevity. https://www.bestbuy.com/product/lg-77-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRLJ If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionWhy is it so difficult to use with streaming apps? I can get the apps to work but I cannot purchase movies on Amazon and have difficulty with other apps as well. Is there a guide or something?
Asked by Bill.
- A:Answer I hope you already found an answer, but just in case. I have the same TV and can see the purchase options in Amazon. As long as you are signed in to the TV app with a profile that has a payment method set up you should see an option to rent or buy movies etc. If you don't see the options, try setting up a payment method for your Amazon account on your phone, delete the TV app and start from scratch. Good luck.
Answered by RyanC
Q: QuestionIs there a simplified remote suitable for older people available that will work with this TV?
Asked by tvconsumer.
- A:Answer The 2025 LG Magic Remote, Model # MR25GA is the only remote available for the LG 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED77C5PUA, that will give you full functionality on the TV. Standard LG remote controls may work, but will only give you limited functionality with the TV...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat is the minimum mounting distance from the wall?
Asked by Shmeed.
- A:Answer The VESA-compliant mount that you use to mount the LG 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED77C5PUA, will determine what the minimum distance the TV will be from your wall. The depth for VESA-compliant wall mounts will vary from one manufacturer to the next...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionHow can I get ISF calibration?
Asked by pompanovice.
- A:Answer You can contact Best Buy's Geek Squad about calibrations for the LG77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED77C5PUA, or you can watch a video tutorial on YouTube [https://www.youtube.com/watch?v=asBWbkZSC-A] for the LG TV Calibration Guide (New for 2025) | Calman Ultimate Workflow Tutorial...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionI have the 77inch oled C5, wall mounted - how do you get rid of the reflection/glare?
Asked by Dominate76.
- A:Answer Depending on what type of mount you are using with the LG 77-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED77C5PUA, t o minimize reflections and glare on the TV, you can position your TV away from windows and light sources to reduce direct sunlight or artificial light reflections. Attaching a polarizing filter to your TV screen or windows can to help reduce glare by blocking light waves from specific angles. You can apply anti-glare films to the TV screen to reduce reflections and maintain HD quality, or use ambient lighting in the room to create a balanced lighting environment, reducing the contrast between the TV screen and the surrounding area...^Ivan. 1
Answered by LG Digital Customer Care
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. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg;maxHeight=54;maxWidth=54;format=webp)




































