“I can't get this to play DVDs (3 different movies) or CDs. I get an error that says "Oops! Your version doesn't support this feature." and then they try to upsell me PowerDVD 23. Shouldn't the software it comes w/ support the features it advertises?!?!”
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OP here. I'm not sure why the LG response states the included software does not come with PowerDVD, this attached screenshot shows that it is installed on my laptop (from the software included). Nevertheless, I called LG's support # (it's listed numerous times in these answers) and they recommended the same freeware in the response here from LG (VLC media player). I was up and running in about a minute. She explained that sometimes the DVD drive is plug & play but sometimes it isn't, and that can sometimes happen with Windows 11. Seeing as how the reviews and questions go back several years with many people having both good and bad experiences playing DVDs, it suggests this isn't just a Win11 issue. Perhaps machines that already have a DVD player are plug & play but I would not count on the software that comes with this product to do the job any reasonable person would expect.
Sorry, there was a problem. Please try again later.Hi there. We understand your concern about the error message when trying to play DVDs or CDs with your LG SP80NB80 Slim External DVD Drive. While the drive itself supports DVD and CD playback, the included software (or lack thereof) might not provide full playback capabilities for commercial DVDs or CDs due to licensing restrictions. For video DVDs: The SP80NB80 does not include playback software like CyberLink PowerDVD, which is often needed to play commercial DVDs due to content protection (e.g., CSS encryption). Many operating systems no longer natively support DVD playback without additional software. Solution Options: Free Playback Software: You can use free alternatives like VLC Media Player, which supports a wide range of video and audio formats, including DVDs. Ensure Firmware and Drivers Are Up to Date: Check LG's support page for the latest firmware updates for your DVD drive. Third-Party Software: If you prefer, you can purchase software like PowerDVD for advanced playback features. We recommend trying VLC Media Player first, as it is free and highly compatible. https://www.lg.com/us/burners-drives/lg-sp80nb80-slim-external-dvd-drive#pdp_specs If you have additional questions or need further assistance, please feel free to reach out on social media @LGUSSupport. Thank you for choosing LG! —Renzo
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