“How do I get this product to play a DVD with my new HP Envy? I ordered it because it said it would work, but it does not work for me after installing the software it comes with. It allows me to burn, but not play any discs.”
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I tried the 800 # provided and that LG support person could not help so they transferred me to a Microsoft support person who said I needed to call HP Support. They provided no number and just hung up. After plugging in this device to my brand new computer it repeatedly causes it to restart. It won’t play DVD’s which the description says it should do.
Sorry, there was a problem. Please try again later.Most laptops With windows 10 do not come with a media player preinstalled. You may need to install a media player in order for your computer to play the dvd. If the external disc drive is able to burn discs, then it’s definitely not the disc drive. You just have to have the software in order to read it. Hope this helps!
Sorry, there was a problem. Please try again later.We are sorry to hear you are having trouble using your new drive. We would be happy to look into this for you. Please give our computer specialists a call at 800-243-0000. ^CP
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