“why am I getting this message (CyberLink Power2Go does not support the current screen resolution and DPI setting.”
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Hi there! Thank you for your question regarding the CyberLink Power2Go error message on your LG SP80NB80 Slim External DVD Drive. The error message you’re encountering, "CyberLink Power2Go does not support the current screen resolution and DPI setting," is likely due to a mismatch between the display settings of your computer and the settings that Power2Go is optimized for. Specifically, the screen resolution or DPI (dots per inch) setting might be set to a value that Power2Go doesn’t support. Here’s a troubleshooting step you can try to resolve the issue: Adjust your screen resolution and DPI settings: On Windows, right-click on the desktop and select Display Settings. Scroll down to Scale and Layout, and adjust the Display Resolution to a supported value (typically, 1920x1080 or similar). Under Scale and Layout, adjust the Scaling to 100% (recommended for most users). This should help Power2Go work without issues. If you continue to encounter this problem, please feel free to send us a private message on Social Media @LGUSSupport, and we’ll assist you further. https://www.lg.com/us/burners-drives/lg-sp80nb80-slim-external-dvd-drive#pdp_specs We understand your situation and are here to help! —Renzo
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