“Why would Sprint decline to upgrade me when I am eligible, in good standing, etc. Does it have anything to do with the plan that I am on?”

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• Good luck. It could be various reasons. I wasn't late on a bill. But it wouldn't let me get an upgrade even though I got an upgrade the week earlier and was returning it. And it said I can get an upgrade. I had to pay that amount. And the girl at the counter agreed with the computer. She also requested me to bring her a ssn card the week before. The system didn't say I was late, just that the money was due on the 24th. Best Buy phone system is more broken than a reality show relationship.

  Answered by RSINfinite 7 years ago

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• It might be due to your spending limit or you have a deposit for a newer phone/upgrade

  Answered by Zgauthier 7 years ago

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